Overview
This article walks you through how to reactivate a cancelled DoorLoop subscription. You'll learn how to log back into your existing account, select a subscription plan, update your billing address, and add a new payment method. Once completed, you'll have full access to your DoorLoop account again.
Note: You will only need to pay the subscription fee when resubscribing. You will not need to pay any additional activation fees or starter fees.
The Steps
To reactivate your DoorLoop account and begin the service again, first log into your DoorLoop account using the same login and password you used in the past.
Once logged in, you'll be presented with a "Subscribe to a plan" screen. You will not be able to move past this screen until you select a plan by choosing Update Plan or Upgrade Plan if you are moving up a subscription tier level. (Note that the price show in the image are for reference only and may not be the actual pricing.)
Clicking on one of the plans will send you to the Checkout page. Check your billing address by clicking Change, and make sure everything is still correct. This is important as it will determine if you'll be charged sales tax for your subscription.
Next, enter a new payment method under the Payment Method section by clicking Change.
From here, you can choose to add your credit card, debit card, or your bank account.
Click Update Subscription when you've completed entering your information.
You should now be on the Subscription and Billing page. It is suggested that you now log out of your account and log back in. Once you do, you should now have full access to your DoorLoop account again.
If you have any questions or need assistance along the way, our exceptional support team is always here to help. We’re excited to have you back and look forward to helping you manage and grow your business with property management software built for speed and designed to grow with you.