Overview
When tenants pay online through DoorLoop, they may see a small fee based on your subscription tier. The good news? You’re in control. Choose to pass ACH and credit card fees to tenants, or absorb them yourself. It’s entirely up to you. Whether you want to boost convenience, reduce friction, or build better relationships, DoorLoop gives you the flexibility to run your business your way.
The Steps
Company Default Online Payment Fees Settings
To assign who is responsible for online payment fees (platform fees), click Settings on the main menu and then Fees Settings under the Property Settings section.
On the Fees Settings window, click Online Payment Fees on the left menu. This will take you to the Online Payment Fees section.
Under the Online Payment Fees section, you must choose who will be responsible for ACH payment fees and Credit/Debit Card payment fees. For both of these, you'll have two options:
My Tenant - Tenants are responsible for the fees on each payment made on the portal.
My Company - The company (property management company) is responsible for all fees on each payment made on the portal. (Useful if you want to pay those fees for the tenant).
Click Save to finish.
DoorLoop keeps it flexible so you can keep it fair. Whatever fee setup fits your business best, you can set it in seconds—and change it anytime. Just one more way DoorLoop puts you in control, not the other way around.
Note: If you choose My Company as who will be paying the ACH and Credit Card / Debit Card fees, those fees will be taken from your merchant account and deducted from your deposits. They will appear as line items when viewing the deposit details. Also, if a tenant payment gets reversed, your company will be responsible for the platform fees and those will not be passed on to the tenant.
Next Step
Additional Fees Associated With DoorLoop - Learn what your platform fees are for your tenants as well as any other additional fees associated with DoorLoop.