Overview
This setting determines who is responsible for paying the online payment processing fee — you or your tenant — whenever a tenant pays online through DoorLoop via ACH or credit/debit card. If you don't want your tenants to pay any processing fee at all, you can set your company to absorb it instead.
Note: This only controls the standard processing fee, not an additional fee you might want to charge on top. If you're looking to add an extra convenience fee for ACH payments instead, see Set Up Your Manager ACH Fees.
Tip: You can set a different online payment fee arrangement for an individual property instead of using the company-wide default.
Click Rentals > Properties.
Select the property.
Click Settings > Fees Settings > Online Payment Fees.
Choose "Specify Online Payment Fees for this property."
To cover a tenant's platform fee on a single lease instead of changing the default, issue a credit directly to that lease. See Issue a Credit to Pay Your Tenant's Online (ACH/Credit Card) Platform Fees.
The Steps
Default Online Payment Fees Settings
To assign who is responsible for online payment fees (platform fees), click Settings on the main menu. Then under the Property Settings section, click Fees Settings.
On the Fees Settings window, click Online Payment Fees on the left menu. This will take you to the Online Payment Fees section.
Under the Online Payment Fees section, you must choose who will be responsible for ACH payment fees and Credit/Debit Card payment fees. For both of these, you'll have two options:
My Tenant - Tenants are responsible for the fees on each payment made on the portal.
My Company - The company (property management company) is responsible for all fees on each payment made on the portal. (Useful if you want to pay those fees for the tenant).
Click Save to finish.
If you need to make any changes later, you can change this setting at any time.
Note: If you choose My Company as who will be paying the ACH and Credit Card / Debit Card fees, those fees will be taken from your merchant account and deducted from your deposits. They will appear as line items when viewing the deposit details. Also, if a tenant payment gets reversed, your company will be responsible for the platform fees and those will not be passed on to the tenant.