Overview
From DoorLoop, you can pay your vendor bills, distribute money to your owners, and refund tenant deposits or overpayments using DoorLoop's integration with Checkbook.io to send payments.
After the initial setup, all you have to do is send money, and your payees decide how they want to receive it — no need to use multiple apps, coordinate with the recipient, or write and send checks.
To send payments, you'll need to set up a merchant account to receive payments. See Submit a Business Account Application to Accept Online Payments - Powered by Stripe for the full steps.
Note: Sending payments through Checkbook.io isn't available on Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature. Outgoing Payments is only available in the U.S., and you can only transfer funds to other U.S. banks — this doesn't work for international transfers.
Walkthrough Video
Set Up Outgoing Payments Walkthrough Video Link.
The Steps
Setting Up Outgoing Payments With a Merchant Account Already Set Up
If you already have a merchant account set up and you want to set up outgoing payments for it, click Accounting > Outgoing Payments on the main menu.
On the Online Outgoing Payments page, click the Payment Account Setup tab. Then, find the bank account you want to send outgoing payments from and click Connect on the right side, under the Actions column.
On the new "Send Payments In Just a Few Clicks" window, check that the bank account you want to be able to send outgoing payments from is correct. Then, click the checkbox to accept the terms and conditions, followed by the Connect Bank button.
After, you will be directed to connect with Plaid to connect your account. From here, you have two options to proceed (it's recommended to use Option B):
Enter a phone number to log into Plaid (if you've logged into Plaid before).
This logs you into your Plaid account. From this point, continue with the Plaid prompts, where you'll select the bank account you want to connect outgoing payments to, and log into your bank's online portal to confirm.
If everything goes smoothly and your bank account linked with Plaid matches the bank account you're attempting to link for outgoing payments, you should be good to go.
Click Continue as Guest (if you don't have an account with Plaid yet, or are unsure). This presents two options:
Instant — You'll need to go through Plaid for this. Continue with the Plaid prompts, where you'll select the bank account you want to connect outgoing payments to, and log into your bank's online portal to confirm.
Manual — Manual verification requires you to enter your bank account and bank routing number. You'll also need to verify the account using a small micro-deposit. This takes 1-2 days to verify the account.
Note: You must select the same bank in the setup process that you use as your payout bank on your merchant account. If not, you'll encounter a Bank Mismatch error and need to fix the issue before continuing. Make sure that the Plaid account you are using for transaction matching is the same as the payout account for the merchant account. If not, either change the payout account or disconnect Plaid entirely until after outgoing payments is set up. See
Once you've completed the setup process for your outgoing payments, you can begin sending payments through DoorLoop to your tenants, vendors, and owners.
Tip: Once outgoing payments is set up and you've created your first payment, see Send an Outgoing Payment to a Tenant, Vendor, or Owner for the steps to send it. The receiver of the payment receives their payment email after 24 hours.
Setting up outgoing payments without a merchant account set up
If you don't have a merchant account set up yet, you won't be able to use outgoing payments until one is set up.
Follow steps 1–2 in the section above to reach the Payment Account Setup tab and click Apply on the bank account you want to use.
Since you haven't set up a merchant account yet on this bank account, click Start Setup. See Submit a Business Account Application to Accept Online Payments - Powered by Stripe for the full merchant account setup steps.
Once your merchant account is set up, follow the instructions in the section above: "Setting Up Outgoing Payments With a Merchant Account Already Set Up."
Your outgoing payments are now set up and ready to use.
Next Step
Once you have your outgoing payments set up, you can create outgoing payments by creating an expense or by creating a bill/bill payment. If you're sending a payment to a tenant, you can issue a refund — payment or deposit.