Skip to main content

Bank Account Mismatch Error When Setting Up Outgoing Payments

If you received a Bank Account Mismatch error while applying for outgoing payments, it's because the accounts didn't match.

Samuel avatar
Written by Samuel
Updated over 9 months ago

Overview

When applying for an outgoing payments account to send payments to your tenants, vendors, and owners, one of the requirements is to have an active merchant account linked to it. During the setup process for outgoing payments, you must make sure that the bank account you want to send from is the exact same bank account as the merchant account that is linked. If you select the wrong account, you will be greeted with the screen below informing you that the bank you linked in Plaid is different from the one that is connected to your Stripe merchant account.

If you get the error above, you can click the Reconnect Account button to restart the process of choosing the correct account to connect.

Did this answer your question?