Overview
DoorLoop makes it easy to send payments to your tenants, vendors, and owners with Outgoing Payments, powered by Checkbook.io and Plaid. Payments can be voided just as easily, as long as they haven't already been processed or received.
Note: These instructions are for voiding a payment from Outgoing Payments if you see the "Usage & Limits Info" tab in your Outgoing Payments section. If you don't see this, use the instructions here instead: Void Payments Sent From Checkbook.io.
The Steps
To void a payment from Outgoing Payments, click Accounting > Outgoing Payments on the main menu.
On the Online Outgoing Payments page, under the Transactions section, find the payment you want void and click Void.
The Void Confirmation window will appear. Click Void to confirm. Otherwise, click Dismiss if you don't want to void the payment.
Once voided, the payment will now show the status of Voided.
The payment is now voided and no longer being processed.
If you need to resend this payment, you will need to create a new expense or bill and bill payment, or refund to resend the payment.
Note: Some payments may no longer be voidable. These are payments that have already been processed or printed by the recipient. If this is the case, there won't be a Void button when looking at the payment under Outgoing Payments.