Overview
Your DoorLoop AI Assistant brings tenant support into the future. From answering routine questions to troubleshooting maintenance issues and submitting fully detailed requests, the Assistant handles it all—directly inside the Tenant Portal. The result? Happier tenants, fewer emails, and hours of time saved for your team.
Note: DoorLoop AI Assistant for the Tenant Portal is available to our Pro and Premium tiers as a paid add-on. On Starter? Upgrade anytime to unlock AI-powered features that help you save time, impress tenants, and make smarter decisions—faster.
How the AI Assistant can help your business manage tenant issues
The AI Assistant in the Tenant Portal isn’t just built for your tenants—it’s designed to deliver real value to your business, too. With AI support handling routine requests and tenant questions, you’ll see measurable savings in time, effort, and money.
Here’s how it helps tenants—and your team:
Track Usage and Impact: Inside Tasks & Maintenance > Tenant Requests, you’ll find new widgets that show precisely how tenants are engaging with the AI Assistant. Instantly see:
How many maintenance requests the AI Assistant has created
How many total conversations has the AI Assistant handled
How many tenant issues were completely resolved by the AI Assistant
This visibility makes it easy to measure how much work the AI Assistant is taking off your plate. Not only that, you're able to see a brief summary of all your tenants' conversations with the AI Assistant.
Streamlined Maintenance Requests: Instead of receiving incomplete or unclear maintenance requests, the AI gathers all the essential details directly from the tenant—photos, access instructions, urgency levels, and more. By the time a request reaches your dashboard, it’s fully structured and ready to act on. That means fewer follow-ups, fewer delays, and faster resolutions.
Smarter Tenant Support: The AI Assistant answers common questions about payments, leases, and maintenance instantly. Tenants get the quick responses they expect, while your team avoids repetitive back-and-forth conversations. The result? Higher tenant satisfaction and less strain on staff.
Quick Access to Payments: From balances to billing history, tenants get clear, instant answers to their most common payment questions—without emailing your team.
Why It Matters
The AI Assistant isn’t just a tool—it’s a business advantage. By reducing the time spent on low-value tasks, your team can focus on growth, strategy, and providing the kind of personalized service that keeps tenants happy. It’s a faster, smarter way to run property management operations—without losing the human touch. You'll save time, which in turn will save you money and allow you to concentrate on more important tasks.
Without the AI Add-On
The Tenant Portal still works as usual—manual requests, payment info, and lease details are available.
What’s missing is the extra speed and convenience: guided troubleshooting, instant answers, and 24/7 AI-powered support.
In short: it works—but you'll be spending more time going back and forth with your tenants instead of giving your team more bandwidth for what matters most.