Overview
Many property owners set up separate LLCs for liability protection and tax purposes. With Multiple Business Entities Support, an owner can use the same email address and phone number across all of their owner profiles in DoorLoop, instead of needing a different login for each entity.
This means:
The owner logs in once, using a single email address, instead of juggling separate logins for each LLC.
Inside the Owner Portal, the owner can switch between entities without logging out.
This is useful for property managers working with owners who operate multiple LLCs, holding companies, or other separate entities.
The Steps
How to Set Up Multiple Business Entities for an Existing Owner
If you have an existing owner who has properties under multiple LLCs, follow these steps to enable them to access all their entities with a single login.
Step 1: Identify the Owner Profiles
Click on People > Owners on the main menu.
Locate all owner profiles that belong to the same owner but represent different business entities.
Note which profiles need to be updated to share the same email address.
Step 2: Update the Owner's Contact Information
Do this for each of the owner's profiles that uses an email address other than their primary one. The goal is to update each profile to use that same primary email address.
Find the owner profile with contact info that needs to change. Click the 3-dots to the right of their name and select Edit.
On the Edit Owner window, enter the owner's primary email address — this can now be the same email used on their main owner profile. (Optionally, update the phone number to match across profiles as well.) However, ensure that the Company Name field is filled in with a different LLC name for each profile to help distinguish between entities (e.g., "123 Main Street LLC" or "Smith Properties West")
Click Update to finish.
Repeat this process for all owner profiles belonging to the same person.
Step 3: Communicate the Change to Your Owner
Let your owner know they can:
Log in to the Owner Portal using their single email address
Select which business entity to view at login
Switch between entities anytime using the account switcher in the portal
What Your Owners Will Experience
When an owner with multiple business entities logs into the Owner Portal, they'll see an account selection screen after entering their credentials. This screen displays all their associated owner profiles, showing:
Their name
The company/LLC name (if provided)
They simply select which entity they want to view and proceed to the portal.
Once inside the Owner Portal, owners can also switch to a different business entity without logging out:
Click on their profile or the account menu in the navigation
Select a different owner profile from the dropdown list
The portal will refresh to display information for the selected entity
Note: For every time that a PM edits an email, the Owner will get another email to activate there account in the owner portal, and only then they will be able to see it in the login screen.
Frequently Asked Questions
Can I still create separate owner profiles with different email addresses? Yes. This feature is optional. If an owner prefers separate logins for each LLC, you can continue using unique email addresses for each profile.
What if the owner already has multiple profiles with different emails? You can update their existing profiles to use the same email address. The owner will then be able to access all entities with a single login.
Will financial reports and statements remain separate for each LLC? Yes. Each owner profile maintains its own financial data, reports, and statements. The multiple entity support only simplifies the login experience — it does not combine or merge financial information across LLCs.
How do I distinguish between owner profiles for the same person? Use the Company Name field to clearly identify each business entity (e.g., "Sunrise Properties LLC" vs. "Coastal Investments LLC"). This name appears during login selection and account switching.