Payment limit errors occur when a tenant has reached the maximum payment amount allowed for their payment method. Common errors include:
"Your payment could not be processed due to an internal error"
"You cannot pay this amount using this method because it exceeds the limit"
Payment method is grayed out and cannot be selected
How to Fix It
Request a rent payment limit increase by following the instructions in Request a Limit Increase for Rent Payments.
Note: Credit and debit cards have a significantly lower limit than ACH payments. If the tenant is near their credit card limit, switching to ACH may resolve the issue without needing a limit increase.
A grayed-out payment method can also mean that method (ACH or Credit/Debit Card) is disabled in the tenant portal permissions — check the lease and property settings to confirm it is toggled on.