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Tenant Payment Fees Not Appearing on Reports

Tenant payment platform fees (3.25% or ACH fees) do not appear on DoorLoop reports because they go directly to the payment processor, not to the property manager.

Written by Samuel

Tenant payment fees do not appear on DoorLoop reports. This is by design.

When a tenant makes a payment, you only see the amount paid minus any fees. Platform fees go directly to the payment processor (Stripe), not to you — so they are not reflected in your financial reports.


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