Skip to main content

Turn Off Rent Collection for a Tenant

Options for turning off online rent collection for a tenant or lease, including disabling ePay, ending the lease, or deleting a recurring payment.

Written by Samuel

There are several ways to turn off rent collection depending on what outcome you need:

Options

  • Disable online payments for the lease — Turn off Enable Online Payments in the lease's Tenant Portal settings. The tenant keeps portal access but cannot make payments and any auto-pays are disabled.

  • End the lease — Ending the lease disables the tenant portal entirely and cancels all auto-pays.

  • Delete a specific recurring payment (auto-pay) — If you only want to cancel the tenant's current auto-pay without disabling all payments, delete the recurring payment from the lease.


Related Articles

Did this answer your question?