If the balance due on the tenant portal doesn't match the balance shown on their lease in DoorLoop, the most common cause is future-dated charges.
Why This Happens
Charges with a date set in the future do not appear as Balance Due on the tenant portal. Instead, they appear in the Upcoming Charges section. Only charges with a current or past date show in the Balance Due amount.
How to Fix It
Check the lease charges and confirm whether any charges are dated in the future. If so, update the charge date to today or earlier if the charge should be due now.