If a tenant can't verify their bank account for ACH payments, there are two verification methods available depending on their bank.
Instant Verification
Most major banks support instant verification through their online banking portal. Direct the tenant to: How to Verify Your Bank Account on the Tenant Portal.
Manual Verification (Micro-Deposits)
If the tenant's bank does not support instant verification, they will need to verify manually using micro-deposits. Direct them to: How to Manually Verify Your Bank Account on the Tenant Portal.