To cancel your DoorLoop subscription, contact the support team — cancellations cannot be processed without speaking to an agent for security reasons.
Note: Only the account owner can initiate and finalize a subscription cancellation. Additionally, cancellations typically take effect at the end of the current billing cycle, and refunds for unused time are not standard.
DoorLoop retains your account data for six months post-cancellation, allowing you to reactivate your subscription and regain access to your data during this period. More details about this here: What Happens to Your Data When You Cancel DoorLoop
How to Cancel
Initiate the Request:
Contact DoorLoop support via in-app chatbot, or by scheduling a call with a Customer Success Manager.
Provide your DoorLoop login email address to confirm your identity.
Schedule a Call:
A brief phone call with a Customer Success Manager is required to confirm the cancellation and gather feedback. If you prefer not to schedule a call, the team may still reach out to obtain verbal confirmation.
Disable Tenant Auto-Pay:
To prevent additional charges during the cancellation process, disable tenant auto-pay schedules:
Navigate to the lease of a tenant with auto-pay.
Go to the Rent tab, select the three dots next to their recurring payment, and delete it.
Repeat this for all tenants with active auto-pay.
Export Your Data:
Before cancellation, export or download any necessary data, such as reports or payment histories, from the DoorLoop platform. Data is retained for six months post-cancellation in case you decide to reactivate.
Finalize the Process:
The Customer Success Manager or Account Management team will confirm the cancellation and provide details on the effective date.
Post-Cancellation Account Access
Data Access: After cancellation, you will no longer have full access to your account or its features. However, DoorLoop retains your data for six months, during which you can use the reporting feature to export or save reports. Reactivation within this period allows you to regain full access to your data and features.