Version 9.2.71 brings a set of upgrades that help your team handle conversations and calls faster, surface the tenant details you need, and give your tenants a smoother portal experience. In the Communications Center, picture and file (MMS) messages now feed the AI auto-responder's context and summaries, and conversations from unknown numbers can be auto-assigned to the right person. Call forwarding gets more reliable with keypad-based number verification and a new per-number option to skip screening for lines that ring an IVR or answering service. Rounding it out: emergency contact emails now show on the tenant overview, payment setup lists are cleaner, and tenants can manage their own language and sign-out from the portal.
What's New
MMS attachments now power the Communications Center auto-responder — incoming picture and file messages are included in the AI auto-responder's conversation context and summaries, so image-based tenant messages are no longer overlooked.
Auto-assign conversations from unknown contacts — a new Unknown Contacts setting automatically routes incoming SMS and voice conversations from unrecognized numbers to the team member you choose, so cold inbounds no longer land unassigned. It's off by default until you opt in.
Keypad verification for call forwarding numbers — the verification call now asks the recipient to press a key to confirm, plus an "add DoorLoop as a contact" prompt and a save-time warning for unverified numbers. A number is only marked verified when a real person actually answers.
New "Skip screening" toggle per forwarding number — for numbers that forward to a phone system, IVR, or answering service, you can now skip the greeting, whisper, and answering-machine detection so the call connects immediately instead of being mistaken for voicemail.
Emergency contact email on the tenant overview — the emergency contact's email address now appears on the tenant overview page, and empty phone or email fields are hidden when there's no data to show.
Cleaner account lists in payment setup — system-managed accounts are now hidden from payment setup pickers, so you only see the accounts you can actually select.
Tenants can set their language preference — tenants can now update their language right from the Tenant Portal, and the change is recorded in the activity feed.
Reliable Tenant Portal sign-out — logging out of the Tenant Portal now reliably clears the session for a cleaner, more secure sign-out.
Why This Matters
These changes cut down the manual work around inbound calls and texts — fewer conversations to triage by hand, fewer dropped calls to phone systems, and less time spent confirming forwarding numbers. At the same time, your team sees the contact details it needs without clutter, and tenants get a portal they can manage themselves. Less setup friction, fewer surprises, and a smoother experience on both sides.