Overview
When a maintenance issue is resolved, completing the tenant request and its work orders keeps your task lists accurate. It also shows your team what’s still open.
If a work order is created as a subtask of a tenant request, they are linked. The tenant request is the parent, and the work orders created from it are its sub-items. For example, the request “Broken bedroom window” might have two work orders: “Replace window glass” and “Repair window latch.”
Because one request can have several work orders, finishing one work order doesn’t always mean the whole request is done. When you complete either one, DoorLoop shows what else will be affected and lets you choose.
Note: Completing a request doesn’t email the tenant. To let them know their request is done, post an update with Email Tenant(s) checked before you complete it. For more, see Tenant Notifications When a Request Is Completed.
The Steps
Complete a Tenant Request
Completing a tenant request also completes all of its open work orders.
Go to Tasks & Maintenance > All Tasks.
Find and click the tenant request you want to complete.
On the request’s Overview page, click Complete Task.
A warning shows that completing the request also completes its related work orders. Click Complete all. (To leave everything as it is, click Cancel or close the window.)
The request and its open work orders show a Completed status.
Complete a Work Order Subtask
When you complete a work order that is a subtask of a tenant request, you can choose whether to complete its tenant request as well.
Go to Tasks & Maintenance > All Tasks.
Find and click the tenant request you want to complete.
On the tenant request, click the Subtasks tab.
Find and click on the work order you want to complete.
On the work order’s Overview page, click Complete Task.
DoorLoop asks whether to complete the parent request as well, and shows the names of both the work order and the request. Choose one:
Complete sub-item only: Completes this work order. The tenant request and its other work orders stay open.
Complete both: Completes this work order and the tenant request. Any other open work orders on the request are completed too.
(To leave everything as it is, close the window without choosing.)
The work order shows a Completed status, along with the request if you chose Complete both.
What Gets Completed
Using the “Broken bedroom window” example, here’s what each choice completes:
You complete | You choose | What’s completed |
The request “Broken bedroom window” | Complete all | The request, “Replace window glass,” and “Repair window latch” |
The work order “Replace window glass” | Complete sub-item only | Only “Replace window glass” |
The work order “Replace window glass” | Complete both | “Replace window glass,” the request, and “Repair window latch” |
Tip: If you’re still waiting on one work order, use Complete sub-item only on the finished ones. Complete the request once the last work order is done.