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Set Up Property-Level Rent & Payment Notifications
Set Up Property-Level Rent & Payment Notifications

Set rent reminders and payment receipt settings by property.

Samuel avatar
Written by Samuel
Updated this week

Overview

You can configure unique rent reminders & payment notifications for your tenants on specific properties that are different from your default company-level rent & payment notification settings.


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The Steps

  1. To set property-level rent & payment notification settings, click Rentals on the main menu and then click Properties. Then click on the property you want to specify notification settings.

  2. Click the Settings tab and choose Rent & Payment Notifications.

  3. You will be presented with two options here on the Rent & Payment Notifications window:

    • Use Company Default Notifications - Choose this if you want to use the default settings.

    • Specify Notifications For this Property - Choose this if you want to specify unique settings for this property.

  4. If you choose to specify notifications for this property, set the following notifications you would like to send:

    • Rent Reminders

      • Send a notification to remind the tenant about an upcoming rent - here you can set a specific number of days before rent is due to notify the tenants

      • Do not send a notification if the tenant has already paid

    • Rent Overdue

      • Send recurring notifications to remind the tenant about overdue rent

      • Set the number of days after rent has not been paid to notify tenants

      • Set the frequency at which these notifications will be sent

    • Rent Posted

      • Post charges to the account before the due date - here you can post charges several days in advance of when a payment will be due

      • Send a notification to the tenant when rent is posted

      • Include an account statement PDF in the email [details]

      • Include an invoice to the email [details]

    • Payment Received

      • Send a notification to the tenant when they make an online payment

      • Send a notification to DoorLoop users when a tenant makes an online payment - here you can specify which of your users on your account will receive payment received notifications

    • Payment Returned

      • Send a notification to the tenant when an online payment is returned

      • Send a notification to DoorLoop users when an online payment is returned - here you can specify which of your users on your account will receive payment return notifications

    • Text Messages

      • Turn on or off whether to send text notifications to your tenants. The default is off.

  5. When you are finished making your selections, click Save.

That's it!

Note: You will need to set this up before the rent charge starts posting. Notifications are also based on the set rent due date.

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