Overview
You might have a tenant who leases multiple units from you. In DoorLoop, you can have multiple leases for this tenant, whether they are an individual or a company.
As long as you use the same tenant when you create each lease, they can log in to their tenant portal and access all their leases using the same email address.
How to invite the tenant to their portals
When you create a new lease for a tenant you already rent to, instead of creating a new tenant on Step 2, you will select your existing tenant from the list of tenants shown.
Then be sure that the Tenant Portal option is turned on. This will send them a new invite that they can accept. If they already had access to the tenant portal from another lease, they can just enter the same login email and password as before.
How tenants access multiple leases in their portal
When a tenant with multiple leases logs in to their tenant portal, they will have the option to choose which lease they want to access. Each lease will have its own separate information, such as a lease ledger and announcements, and options to make payments or submit tenant requests.
When viewing one lease, the tenant can easily switch to another lease to view that information or make a payment on that lease. All they need to do is click on their profile image at the top right corner and then select the "Switch Lease" option. This will bring up a list of all their leases that they can switch between.
Note: A tenant cannot make a single payment on one lease to pay for all their other leases. They will need to make separate payments on each lease so those payments get recorded appropriately for accounting purposes.