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Enable Technician Access

Learn how to grant DoorLoop Support Agents technician access to your account so we can assist you.

Samuel avatar
Written by Samuel
Updated over a week ago

Overview

By default, we can’t access your account or your information. If you ever need deeper support, you can grant us temporary access—securely—through a feature called technician access (or tech access).

The Steps

  1. To enable technician access, click Settings on the main menu and click Login & Password.

  2. On the Login & Password Settings popup, enter your Current Password and click Unlock.

  3. Next, you will be asked to enter the 6-digit verification code that is sent to your email. You will have 60-seconds to enter the code. Click Confirm when done.

  4. Once on the main Login & Password Settings window, under the DoorLoop Technician Access section, click the toggle to allow DoorLoop Support to access your account.

  5. Click Save to finish.

Note: Now that technician access is activated, our customer support team will be able to log into your account and troubleshoot.

Need us to take a closer look? Just enable tech access from your settings. It’s fast, secure, and fully in your control. Once we’re in, we’ll help solve the issue—then get out.

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