Overview
Technician Access in DoorLoop allows the support or migration team to securely access your account for troubleshooting or data migration purposes. Enabling this access does not interrupt your use of the software, and you can disable it at any time. This guide provides step-by-step instructions for enabling, troubleshooting, and disabling Technician Access.
By default, we can’t access your account or your information.
Note: Technician access is use for troubleshooting issues in the software on your behalf. It is not used to fix any accounting issues or incorrect transaction entries. It is used so we can pinpoint what issues you are having so we can recommend fixes for you.
The Steps
To enable technician access, click Settings on the main menu. Then under the Personal section, click Login & Password.
On the Secure Your Account window, enter your Current Password and click Unlock.
Next, you will be asked to enter the 6-digit verification code that is sent to your email. Click Confirm when done.
Once on the main Secure Your Account window, under the DoorLoop Technician Access section, click the toggle to allow DoorLoop Support to access your account.
Click Save to finish.
Note: Now that technician access is activated, our customer support team will be able to log into your account and troubleshoot.
Tip: (Optional) To turn off Technician Access once support no longer needs it, go back to Settings > Login & Password, toggle off the same DoorLoop Technician setting, and click Save.
Enabling Technician Access in DoorLoop is a straightforward process that ensures the support team can assist you effectively without disrupting your workflow. If you encounter any issues, follow the troubleshooting steps or contact support for further assistance. Remember, you can disable Technician Access at any time once the required support is complete.
Troubleshooting Technician Access Issues
If Technician Access is not appearing as enabled after following the steps:
Ensure you clicked Save after toggling on Technician Access.
Refresh the page and try enabling access again.
Confirm you are logged into the correct account if you manage multiple properties.
If the issue persists, consider setting up a new user with full access and enabling Technician Access on that account.
Providing a screenshot of your access settings page can help the support team troubleshoot further.
Frequently Asked Questions
What is Technician Access?
Technician Access is a permission that allows the DoorLoop support or migration team to securely access your account for troubleshooting or data migration. This access does not cause visible changes or interruptions to your use of the software.
Is Technician Access temporary?
Yes, Technician Access can be enabled temporarily and turned off at any time after the investigation or assistance is complete.
Can I enable Technician Access on a mobile device?
Yes, you can enable Technician Access from a mobile device by tapping the provided link. The page will refresh, and access will be enabled.
Does enabling Technician Access interrupt my use of the software?
No, enabling Technician Access allows the support team to work on the backend without interrupting your use of the software. You can continue working normally.
Does DoorLoop or its support team have access to my password?
No. DoorLoop doesn't have access to your password, or the password of any user on your account. Our support team can only access your account when you explicitly grant Technician Access, as described above — and even then, this doesn't reveal your password. It only provides temporary, read-only access to assist with your issue.