Overview

There are many reasons why ACH payments might fail, but the most common is for insufficient funds. When your tenant has a reversed ACH payment, DoorLoop will handle all the necessary accounting. DoorLoop also automatically adds the appropriate returned payment fees as charges to your tenant's lease for them to pay with their next successful payment.

Read on to learn more about the reversed payment process and how it affects your reports and accounting.

Tenant Reversed Payments

Because DoorLoop advances you payment money after 3 business days even if the ACH process hasn't completed yet, you will likely receive a deposit for a tenant payment that ultimately fails. In this case, our payment processor will take the payment money back out of your bank account, or withhold it from a future payment deposit to your bank account. Don't worry, DoorLoop handles all the accounting of this for you so your reporting reflects accurately!

You can also set up DoorLoop to automatically notify you when your tenant has a reversed payment.

How to Review Reversed Payments

If you want to review reversed payments and how they affect your deposits from our payment processor, you can go to Reports and click on the Deposit Transactions report in the Accounting section.

Here you can click on the line item for the deposit and it will show exactly what made up that deposit, including reversed payments.

Find out why the Payment Reversed

If you want to see the reason why your tenant's payment reversed, click on the Reversed Payment report in the Who Owes You section.

You can filter by ePay only to see only online reversed payments and take out reversed payments you recorded manually.

In the Notes column of this report, you will see the reason for the return as reported by our payment processor.

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