Overview
When you issue a credit on a lease, you may notice a second line item appear alongside it called Applied Credit Split Values, shown with a category of "--Split Values--" and an amount of $0.
These aren't real transactions — they're instructions that tell DoorLoop where the credit you issued should be applied. That's why they show as $0.
Important: Never delete an Applied Credit Split Values line item. Deleting it doesn't remove the credit itself, but it does disconnect the credit from the charge it was applied to, which causes accounting errors described below.
Explanation of How Applied Credit Split Values Work
Example: Issuing a Credit to a Charge
When you issue a credit to a lease and apply it to a charge, three line items appear on the Transactions tab: the original charge, the credit, and the $0 Applied Credit Split Values item.
If the $0 Split Values item is deleted, the credit remains on the ledger, and its category still shows the charge it was meant for — but it's no longer actually applied to that charge. The charge's balance won't go down, even though the credit still appears to exist. The A/R Aging report will show both an outstanding balance on the charge and an unused credit sitting on the account, unapplied.
Example: Issuing a Credit to the Opening Balance for a Security Deposit
The same Applied Credit Split Values item also appears when you issue a credit to the opening balance to record a security deposit that was already collected before you started using DoorLoop.
Here, the Split Values item is what tells DoorLoop the credit represents a held security deposit, which is what allows it to show up correctly on the Deposits tab.
If it's deleted, the credit stays on the ledger but is no longer tied to the security deposit. It will instead apply to whatever charge posts next, and the lease will appear to have no security deposit on file — which can create problems later, especially when the lease ends and the deposit needs to be refunded or withheld.
Note: Tenants never see Applied Credit Split Values line items on their account statement or lease ledger. They only see that a credit was applied to their account.