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Edit the Details of a Tenant Request (Maintenance Request)

Update and reassign tenant maintenance requests in DoorLoop — add notes, change status, and keep both tenants and your team informed.

Written by Samuel

Overview

You can edit a tenant request's details directly — such as its status, priority, or assignees — at any time. To message the tenant about a change, use Post an Update instead (see Post an Update to a Tenant Request and Notify Tenants).

The Steps

  1. To edit a tenant request (maintenance request), click Tasks & Maintenance > All Tasks on the main menu.

  2. Find the tenant request you want edit and click the 3-dots to the right of it. Then click Edit Task.

  3. On the Edit Tenant Request window, make any changes to the tenant request and click Save to finalize those changes.

  4. Be sure to notify assignees and notify tenants when these changes are made by clicking the checkboxes for Email Assignee(s) and Email Tenant(s).

Your changes are saved and will appear in the request's Activity Feed.

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