Overview
One of the first steps in your DoorLoop journey is entering your Company Information. This is where you will add your property management company’s general details, upload a custom logo, and set a personalized URL for your account.
This information appears on your reports, tenant portal, and communications with tenants and owners.
Walkthrough Video
Update Your Company Info Walkthrough Video Link.
Tip: It is recommended that you set your company information. This information will appear in various places, such as your reports, tenant portal, the welcome message when you set up SMS messaging, and more. This lets your tenants and owners know who the property manager is.
The company information is also used to set up your rental applications, run background checks, and set up your Communications Center.
Edit Your Company's General Information
One of the first steps in setting up your DoorLoop is to edit the General Info. Here is where you enter information about your company, such as company name, contact information, address, and company website.
To add your company's general information, click Settings on the main menu. Then under the Company section, click Company Information.
The page is organized into the following sections, all on one page:
Company Profile
Enter your company's general details:
Company Logo — Upload a logo (PNG or JPG, recommended 300x100). This shows up on your reports and the tenant portal, unless overridden in your tenant portal settings.
Company Name
Primary Email Address
Primary Phone Number
Company Website
Address
Enter your company's street address, city, state, zip code, and country. DoorLoop checks the validity of your physical address. If you see the "We couldn't verify the address" error, double-check your address. If you know it's correct and still see this error, click "Use this address anyways."
Custom Domain
Set a custom subdomain for your DoorLoop URL instead of the generic one you're assigned by default. This shows up on the User's login page, Tenant Portal, and Owner Portal.
Enter your chosen subdomain — it appears before .app.doorloop.com. You can't use spaces or special characters, and if someone else has already claimed the subdomain you want, you'll need to choose something else.
Portal Links
Once your subdomain is set, this section shows your three branded portal links, ready to copy:
Users login URL
Tenant Portal URL
Owner Portal URL
Account Owner
There might come a time when you need to transfer ownership of your DoorLoop account to someone else (a different user on the account).
Once you finalize your changes, click Save Changes to finish.
Important: Transferring account ownership gives another user full access to the account, and you'll no longer have it. Only the new account owner can transfer ownership back to you.
Select the user you want to be the new account owner in the Account Owner field.
Tip: If you do transfer ownership of your DoorLoop account to a new person, consider updating the subscription payment details as well. Read how to do this here: Update Your Subscription Payment Method and Billing Details.
Your company information, custom domain, portal links, and account ownership settings are now saved and ready to use across your account.
Note: If you are looking for your "Company ID," this can be found under Settings > Listing Syndications. Toggle on the Zillow Sites option and the DoorLoop Company ID will be shown.
