Overview
For your convenience, you can access your Tenant Portal with the DoorLoop mobile app on both iOS and Android. While the app functions similarly to the desktop version of DoorLoop, there are some slight differences.
Home Screen and Overview
The home screen is an overview of your account. Your Tenant Portal may look different from what you see here in these examples based on what your landlord has set. Normally you’d see your Balance Due, upcoming Rent Charges, any Announcements made by your landlord, a button to make Requests, and a button to Make A Payment. There’s also a row of tabs at the bottom for the different sections of your Tenant Portal.
Payments
The Payments tab is where you will view your Payment History. Here is also where you can set up auto-pay and make payments.
Setup Auto-Pay - Clicking this button will set up a recurring auto-payment. You can choose to either pay with a Credit Card or via ACH through your bank. You can also choose the recurring amount you want to pay, the recurring Payment Date, and how often to make these payments. You can also use this button to turn off Auto-Pay if you no longer want to use this feature.
Make a Payment - This button is used to make a one-time payment either by Credit Card or ACH through your bank.
Payment History - View all your past charges and payments.
Note - For an advanced tutorial for making payments, read through the article on How to Make a Payment Through the Tenant Portal.
Insurance
The Insurance tab is where you upload your renter’s insurance information if you haven’t already done so. You will also be able to upload a copy of your insurance for proof. If you already have, your renter’s insurance information will show up here.
Requests
The Requests tab is where you can make Tenant Requests and also view the status of previous requests. For example, if you need something fixed in your unit, you can make that request here and view the progress of each request.
New Request - Making a request is as simple as clicking the green button.
Enter the subject of what the request is for.
Enter a detailed description of your request so the landlord can better understand your issue.
Additional Information - Let the landlord know if you have any special instructions for access to your unit, for example, which days work best for you.
Files and Documents - You can also upload photos to your Tenant Requests in case you want to show proof of specific issues you are having.
Click Save when you’re done.
Announcements
The Announcements tab is where you’ll be able to view important landlord announcements. This could be information about when they might be entering your residence for general maintenance, landscaping, and more.
FAQ
How do I change my password?
Once you’re logged in, click on the upper right-hand corner where your name is and select “security”. You’ll get a popup with the option to change your password.
You can alternatively select "Forget Password" from the login screen to reset your password. The system will send a link to your email on file to reset your password.
How do I turn off Automatic Payments?
Head into the Payments tab on your Tenant Portal and click the Auto-Pay button. From here, you’ll be able to turn off auto-pay and go back to making one-time payments.
How do I turn off Two-Factor Authentication (2FA) for my account?
While not recommended, you can turn off 2FA. Click your name at the upper-right corner and select the option for Security. You'll see an option to toggle off 2-Step Verification. You'll need to enter your current password to confirm the change.
How do I make Partial Payments?
You can only make Partial Payments if your landlord has given you the option to. Learn how to make Partial Payments.
I'm stuck in a login loop! What do I do?
You'll need to speak with your landlord about this. Most likely, your Tenant Portal was inexplicably disabled. Please contact your landlord to check your account and possibly reactivate your access to the Tenant Portal.