While no software is 100% issue-free, we try our best to make it seem that way. However, we know that sometimes the software can act up or function in unintentional ways. Unlike some software companies that might want to brush those issues under a rug, we at DoorLoop want to hear about them so we can continue making our software better for everyone. Lucky for you, we have a dedicated staff of support specialists who work tirelessly to give you the best experience possible.

If you encounter any issues or odd behaviors with the software, please contact our support staff using the blue chat icon located at the bottom right-hand side of the app and ask to speak to a representative. Here you'll also be able to search for any help articles or schedule a support call.

If you're on the mobile app, you'll need to be on the main menu in order to see the blue chat icon.

To help troubleshoot your issues, please document them with screenshots or videos that you can send to us. This will greatly help expedite your requests and give us a better understanding of what might be happening. This will also give us insight on how long your request might be resolved.