At DoorLoop, speed isn’t just a feature—it’s our promise. We’re always working to make sure your experience is smooth, intuitive, and bug-free. But if something does go sideways, we want to know about it. Fast.

While no software is 100% issue-free, our goal is to make it feel that way. And unlike legacy software companies that bury problems or delay responses, we take a different approach: We listen, we move, and we fix—fast.

Every issue reported helps us improve the experience for everyone. Whether it’s a glitch, an unexpected behavior, or something just not working the way it should, your feedback helps us build a better product. So please, don’t hesitate to reach out.

Behind the scenes, you’ve got a support team ready to jump in—real humans who respond in minutes, not days.

If you notice anything odd, open the blue chat icon in the bottom right of the app. From there, you can message us, search for help articles, or schedule a support call.

The fastest way to help us help you is to send screenshots or videos. A detailed explanation about your issue is also appreciated. This speeds things up and provides us with the full picture, allowing us to give you answers faster.