Overview
Aside from your normal subscription fees, there are some items in DoorLoop that require additional fees because they require services outside of DoorLoop. This includes applying for a Merchant Account, Transunion background checks, eSignature requests, custom websites, and more. These fees can vary based on your subscription plan so if you want lower fees on certain items, you can always upgrade your subscription to a higher tier.
Additional Optional Fees
Announcements Credits
1 announcement credit = $0.02
You will start with 10 free credits per unit per month on your subscription plan (resets each month). For instance, if you have 10 active units, that means you'll start with 100 announcement credits at the beginning of each month.
If you run out of announcement credits during the month, you'll pay $10 for 500 more each time until it resets again the following month.
Additional credits you add do not carry over into the next month and will reset to the original amount.
eSignature Credits
You are not provided with eSignature Credits at the start of your subscription. You will only be charged for eSignature subscriptions when you make use of the feature.
Starter: 1 eSignature credit = $3 per signature request. If you run out, you will be charged $30 for an additional 10 credits.
Pro: 1 eSignature credit = $1 per signature request. If you run out, you will be charged $10 for an additional 10 credits.
Premium: eSignature credits = Free.
Communications Center Credits
Activating your SMS number includes the first bundle of messaging credits for free. (Credits will be purchased after these are used up.)
A $10 fee will be charged for each additional bundle of credits after.
Starter Plan - 150 Credits
Pro Plan - 750 Credits
Premium Plan - 1000 Credits
You can choose to have this automatically replenished each time you run out or not.
Outbound SMS = 1 credit, Inbound SMS = Free
Outbound MMS = 5 credits, Inbound MMS = 5 Credits
Merchant Applications
Starter: $49 per merchant application
Pro: $25 per merchant application
Premium: Free merchant applications
ACH (Bank Transfers) Platform Fees for Tenants
Starter: $2.49
Pro: $0.99
Premium: Free
*ACH fees are charged directly to the tenant and will not appear on any reports.
Credit Card and Debit Card Processing Fees
Credit cards are charged a platform fee no matter which subscription tier you are on.
Starter: 3.25%
Pro: 3.25%
Premium: 3.25%
If you accept international credit cards, your credit card platform fee will be 4% for everyone.
If your tenant is seeing random fees platform fees that don't align with what your ACH fees are, then most likely, they are using a credit card or a debit card and being charged 3.25% of the total payment they made.
*Credit Card and Debit Card fees are charged directly to the tenant and will not appear on any reports.
Apple Pay and Google Pay Fees
Starter: 3.25%
Pro: 3.25%
Premium: 3.25%
CashPayments Fees
Starter: $3.95 per transaction
Pro: $3.95 per transaction
Premium: $3.95 per transaction
TransUnion Fees (Background Screenings)
Starter: $45
Pro: $35
Premium: $25
Return Payment Fees (Stripe)
Starter: $40 + platform fees
Pro: $40 + platform fees
Premium: $40 + platform fees
Checkbook.io (Outgoing Payments)
Sending an outgoing payment via physical check: $1.79
Sending an outgoing payment via eCheck: $1.00
Custom Websites
Starter: $99/website/month
Pro: $49/website/month
Premium: Free website
If you have any questions about these fees, you can always reach out to your account executive or one of our customer service reps for clarification.