Overview
In addition to your regular subscription, some features in DoorLoop involve third-party services and may carry additional fees. These include services such as:
Applying for a Merchant Account
Running TransUnion background checks
Sending eSignature requests
Setting up custom websites
And more
These fees reflect the cost of services provided outside of DoorLoop, and they can vary depending on your subscription tier. If you’d like to lower fees on certain items, upgrading to a higher subscription tier can often unlock preferred pricing.
As always, we aim to make all pricing transparent and simple to understand, so you can make the best choices for your business.
Additional Optional Fees
Announcements Credits
Announcement credits are used for the Announcements feature in DoorLoop. These are communications that can be sent to the tenant via email, to their portal, SMS, and as a voice message. SMS and Voice messages will use announcement credits whereas email and posting to the tenants' portal is free.
1 announcement credit = $0.02
You are provided with 10 free credits per unit per month on your subscription plan (resets each month). For instance, if you have 10 active units, that means you'll start with 100 announcement credits at the beginning of each month.
If you run out of announcement credits during the month, you'll pay $10 for and additional 500 credits more each time until it resets again the following month.
Note: additional credits you add do not carry over into the next month and will reset to the original amount.
eSignature Credits
You are not provided with eSignature Credits at the start of your subscription. You will only be charged for eSignature credits when you make use of the feature. That means when you go to make your first electronic signature request, you'll be billed based on your subscription plan.
Starter: 1 eSignature credit = $3 per signature request. If you run out, you will be charged $30 for an additional 10 credits.
Pro: 1 eSignature credit = $1 per signature request. If you run out, you will be charged $10 for an additional 10 credits.
Premium: eSignature credits = Free.
Communications Center Credits
Communication credits are only used for SMS messaging on the Communications Center. This is when you apply for your own SMS number for texting. This is not the same as Announcement Credits, and unlike Announcement Credits, these do not reset. Instead, Communication Credits are kept until they are all used up, in which case you will be billed again.
Activating your SMS number includes the first bundle of messaging credits for free. (Credits will be purchased after these are used up.)
A $10 fee will be charged for each additional bundle of credits after.
Starter Plan - 150 Credits
Pro Plan - 750 Credits
Premium Plan - 1000 Credits
You can choose to have this automatically replenished each time you run out or not.
Outbound SMS = 1 credit, Inbound SMS = Free
Outbound MMS = 5 Credits, Inbound MMS = 5 Credits
Merchant Applications
There will be a fee for each Merchant Account you apply for. This fee is dependent on your subscription tier.
Starter: $49 per merchant application
Pro: $25 per merchant application
Premium: Free merchant applications
ACH (Bank Transfers) Platform Fees for Tenant Payments
Depending on your subscription tier, your tenants will pay a specific amount for online payments made via ACH. ACH payments are when tenants connect their bank account as their main payment method and pay via ACH.
Starter: $2.49
Pro: $0.99
Premium: Free
ACH transaction fees are directly charged to tenants for every transaction. These charges do not appear on landlord or management reports.
Credit Card and Debit Card Processing Fees
Credit cards are charged a platform fee no matter which subscription tier you are on.
Starter: 3.25%
Pro: 3.25%
Premium: 3.25%
If you accept international credit cards, your credit card platform fee will be 4% for everyone.
If a tenant observes fees labeled as platform fees that differ from ACH fees, it is typically because they have opted for credit card, debit card, Apple Pay, or Google Pay methods. These are charged 3.25% of the total payment.
Credit, debit, Apple Pay, and Google Pay fees are directly charged to tenants for their transactions. These charges are not reflected on property owner or management reports.
Apple Pay and Google Pay Processing Fees
Apple Pay and Google Pay have processing fees similar to credit cards and debit cards. The fees will be exactly the same regardless of what your subscription tier is.
Starter: 3.25%
Pro: 3.25%
Premium: 3.25%
CashPayments Fees
Starter: $3.95 per transaction
Pro: $3.95 per transaction
Premium: $3.95 per transaction
Cash payments made via Western Union are subject to this fee and charged exclusively to tenants. These charges are independent of subscription tier benefits.
TransUnion Fees (Background Screenings)
Starter: $45
Pro: $35
Premium: $25
Stripe Return Payment Fees (Online Payments)
Starter: $40 + platform fees
Pro: $40 + platform fees
Premium: $40 + platform fees
Checkbook.io Fees (Outgoing Payments)
Sending an outgoing payment via physical check: $1.79
Sending an outgoing payment via eCheck: $1.00
All Outgoing Payments are charged a fee depending on how the payment is sent.
Custom Websites
Starter: $99/website/month
Pro: $49/website/month
Premium: Free website
AI Features Add-on
Starter: Not Available
Pro: 25% of plan price/month
Premium: 15% of plan price/month