Overview
DoorLoop requires that you have an email and password in order to log into your account. This is true for both Users and the Tenants on your account. To have an active account, you would have needed to accept an invite from your property manager and set up your password. If you did not, please contact your property manager and have them send you another invite.
In addition to logging in with an email and password, you'll now have the option to log in via Google SSO.
The Steps
The default login page for DoorLoop is https://app.doorloop.com/auth/login. You would only use this page if you have already activated your account and created a password for your account. If you have not received any invites, you'd need to contact your property manager and have them send you a new one.
How to log in with an email and password
To log in with your email and password, enter the email address that you originally had your portal invite sent to.
Enter the password that you set up originally.
Click Sign In.
If you have two-factor authentication (2FA) enabled, you'll be prompted to enter your verification code you received by email or SMS based on your settings. You also have the option of clicking the box for "Don't ask me again for 30 days." This lets you log in again later without needing to verify, if on the same device.
Click Sign In again to finish.
If for any reason your email or password is not recognized, you send yourself a password reset by using the Forgot Password link below the sign-in button.
How to log in with Google SSO
You can also log into DoorLoop using the Google SSO option. You will need some type of Google account to use this option, whether it's a Gmail account used with their various products or a Workspace account. It must match the original email you logged in with.
To log in with Google SSO, click the button labeled, Continue with Google.
You will be redirected to a Sign in with Google page prompting you to Choose an account. Select the Google account you want to log in with.
Selecting it should redirect you back to DoorLoop and log you directly into your account.