Overview
The Incoming Payments page is your one-stop destination to check on all things related to your merchant account with Stripe. This centralized page is where you'll see all your tenants' online payments, the statuses of those payments, processing times for when those payments will be deposited, and Merchant Account Setup.
The Steps
To see a complete overview of your tenants' ePays (online payments), click Accounting on the main menu, then click Incoming Payments under the Online Payments section.
Once on the Online Incoming Payments page, you can view all tenant payments and the status of those online payments — whether they're processing, approved, in transit, or deposited into your bank account. You can also view your payment limits and time frame estimates for when payments will be deposited into your bank account, and the Merchant Account Setup.
There are five main sections on the Online Incoming Payments page, covered below:
Summary
Summary
The Summary section provides an overview of all your merchant accounts and the funds flowing to them from your tenants via ePay. Here, you'll see a quick overview of various payment statuses and when funds are expected to be deposited into your bank account. This page is broken into three sections:
Payments in Progress — Shows a summary of how many payments on a specific date are processing and the status of those payments. You'll see the statuses as Pending or Processing. Once payments have been captured, they show up in the section below.
Transactions Available to Pay Out Soon — Shows all funds that have been successfully collected from your tenants. These transactions show as In Transit. (In Transit here doesn't mean it's in your bank account yet — it means the funds were successfully captured, so the next step is to deposit them in your bank account.) The date shown is an estimate and can be affected by your bank and bank holidays.
Recently Deposited — Shows funds that have already been deposited in your bank account within the last 7 days.
You can also view the status of specific merchant accounts using the Merchant Account dropdown menu. Selecting a bank account only shows information for that specific merchant account.
Each section also has a View All button. Clicking this takes you to its corresponding section — for instance, clicking View All under Transactions takes you to the Transactions tab for a detailed view. Clicking View All for Deposits takes you to the Deposits tab to view details of all deposits in the last 7 days.
Transactions
The Transactions section is where you'll see every payment made by your tenants. You'll see details such as the date the payment was made, the amount, which bank account those payments will be paid out to, the type of payment, who made the payment, and when those funds will be available to you.
The most important piece of information here is the status column. You can see at a glance what step in the processing a payment is at:
Processing: Payment is being processed.
In Transit: Payment was successfully cleared and is awaiting disbursement.
Failed: Payment failed and was reversed.
Pending Review: Mainly card payments (credit or debit) being reviewed for risk.
Paid: Payment has been deposited into your bank account.
The last column is labeled Est. Arrival and shows the expected date a deposit should enter your bank account. This is a rough estimate. A green checkmark and a date mean the transaction has already entered your bank account and been deposited.
You can filter the results by clicking the filter button next to the search bar. From here, you can filter by date, when funds will be available, and by account.
Usage & Limits
The Usage & Limits section shows a summary of your bank accounts with merchant accounts attached to them. From here, you can see general account information, such as the Account Name, the Contact Person for each account, the Payout Bank Account for each merchant account, and the Max Payment Limit for each.
To check your merchant account's payment limits, hover over the "Max Monthly Payment per Lease" amount. A popup shows the Monthly Limits Breakdown and tenant can pay per month.
If you click the 3-dots to the right of each merchant account, you can select Update Information to update your merchant account information.
The top bar also shows your current Monthly Usage % of your total Max Monthly Total. The Max Monthly Total is the amount you can collect from all your accounts and tenants combined this month.
You'll also see a link labeled Request limit increase. See Request a Limit Increase for Rent Payments for what's needed and how long the process takes.
Note: The credit card rent payment limit is different from the max monthly payment per lease. Your tenant can still hit a payment limit using a credit card, even if the monthly limit is higher. To use the higher limit, the tenant should pay via ACH instead of credit card/debit card.
Deposits
The Deposits section shows your last 7 payouts across all your bank accounts, including the bank account, the deposit amount, the number of transactions included in each deposit, the status, and the expected arrival date.
Status can include the following:
In Transit (Blue): The payout has been disbursed by the processor and is on the way to your bank account. There's also an estimated arrival date posted.
Paid (Green): The payout has successfully been deposited into your bank account.
Failed (Red): The payout wasn't deposited into your account and was sent back.
Merchant Account Setup
The Merchant Account Setup section includes everything related to your merchant account(s). Here you can view the banks you have set up on your account and whether they have merchant accounts set up on them. From this section, you can also apply for new merchant accounts, update current merchant accounts, and view the status of current merchant account applications.
For detailed instructions on setting up your merchant account, see Submit a Business Account Application to Accept Online Payments - Powered by Stripe.
The Incoming Payments page gives you a single place to check the status of every tenant payment and when it will reach your bank account.