Overview
You can notify tenants one day before late fees are charged, and again once they've been charged, giving them a chance to pay before the fee posts. These reminders can be set at the company, property, or lease level.
Note: In order to have late fees post a charge on a tenant's lease, you will need to turn on Late Fees for those specific leases. You can do so on each individual lease or through the Lease Late Fees Report if you want to enable them in bulk.
The Steps
To set up lease late fee reminders for tenants, click Settings on the main menu. Then under the Company Defaults section, click Fees.
On the Fees Settings window, click the Late Fees tab.
Then from the Late Fees section, go to the Late Fee Reminders section. Select the notification type for "Before the fee is charged" and "After the fee is charged" and choose to notify tenants via Email, SMS, and Push Notifications.
Click Save to finish.
Property-Level and Lease-Level Late Fees Settings
If you want to set property-specific or lease-specific Late Fees settings, click Customize on the Customize by Property & Lease banner. For more details on how this works, see Customize Settings by Property or Lease for detailed instructions.
