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Reset or Change Your Login Password

Reset a forgotten DoorLoop password using your email, or change your current password anytime from your account settings page.

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Written by Samuel

Overview

It's easy to forget what our passwords are sometimes, especially if you're used to having your browser just save them and autofill. If you don't remember what your password is, you can easily reset that in DoorLoop. If you do know your password, you can also easily change that as well.

It’s easy to forget a password, especially when your browser often autofills it for you. No worries. DoorLoop makes it simple to reset or change your password whenever you need to.

  • If you don’t remember your password, you can quickly reset it through DoorLoop’s login page.

  • If you do know your password but want to update it for any reason, you can easily change it right from within your account settings.

The Steps

How to change your password if you know your current password

  1. If you know your current password, you can change your password from your dashboard. First, log in to your DoorLoop account using your current password.

  2. Click Settings on the main menu. Then under the Personal section, click Login & Password.

  3. Enter your Current Password under Unlock Settings and click Unlock.

  4. Next, you will be asked to Verify Your Identity by entering the 6-digit verification code that is sent to your mobile phone. Click Confirm when done.

  5. On the Login & Password settings, click the edit icon next to the Password field.

  6. Then enter your New Password and Confirm the Password again. Your new password will require the following:

    • Minimum length: 8 char.

    • At least 1 capital letter

    • 1 lowercase letter

    • 1 number

    • 1 special character (spaces not included)

  7. Click Save to finish.

Your password is now changed.

View Active Devices

A new security feature is the ability to view devices that you are logged into. At the bottom of the Login & Password settings, you can see all your logged in sessions and devices. You have the option of signing out of them from here if needed.

Reset your password if you don't remember your current password

  1. If you don't remember your password, you'll need to reset it. On the login screen, click the link that reads "Forgot Password?"

  2. Next, enter the email address that you used to originally log in with.

  3. Click Reset Password.

  4. You'll then need to wait for a DoorLoop Password Reset email. When you get that, click the Reset Password button and you'll be redirected back to your tenant portal login page to create a new password.

  5. At the Reset Password page, enter your new password and then enter it again to verify. Click Reset Password to finish.

That's it. You should now be back in your tenant portal. Be sure to jot down your new password somewhere so you don't forget it again.

Tip: Depending on your email service, it might take some time for the password reset email to arrive. These do not expire so once you do receive it, use it to reset your password.

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