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Set Up Dues & Payment Notifications [HOA]
Set Up Dues & Payment Notifications [HOA]

Notify your owners when charges for association dues are posted and send them payment receipts.

Samuel avatar
Written by Samuel
Updated over a week ago

Overview

If you want to notify your Owners when Association Dues are due, when a payment has been made, or when payments are overdue, then you'll want to turn on Dues & Payment Notifications. These can be configured at the company-level where these settings will apply to all of your Associations. You can also set these up as association-specific notification settings, which will override the company-level settings.

The Steps

  1. To set up dues & payment notifications, click Settings on the main menu and then click Dues & Payment Notifications under the Associations section.

  2. In the Dues & Payment Notifications window, set the following options:

    • Dues Reminders

      • Send a notification to remind the owners about upcoming dues - here you can set a specific number of days before dues are due to notify the tenants

      • Do not send a notification if the owner has already paid

    • Dues Overdue

      • Send recurring notifications to remind the owners about overdue dues

      • Set the number of days after dues have not been paid to notify owners

      • Set the frequency at which these notifications will be sent

    • Dues Posted

      • Post charges to the account before the due date - here you can post charges several days in advance of when a payment will be due

      • Send a notification to the owners when dues are posted

      • Include an account statement PDF in the email [details]

      • Include an invoice to the email [details]

    • Payment Received

      • Send a notification to the owners when they make an online payment

      • Send a notification to DoorLoop users when a owner makes an online payment - here you can specify which of your users on your account will receive payment received notifications

    • Payment Returned

      • Send a notification to the owner when an online payment is returned

      • Send a notification to DoorLoop users when an online payment is returned - here you can specify which of your users on your account will receive payment return notifications

    • Text Messages

      • Turn on or off whether to send text notifications to your owners. The default is set to off.

  3. When you are finished making your selections, click Save.

Note: You will need to set this up before the association dues charge starts posting. Notifications are also based on the dues date set.

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