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Set Custom Payment Instructions for the Tenant Portal

Replace DoorLoop's generic payment error message with your own custom instructions for tenants on the tenant portal.

Written by Samuel

Overview

DoorLoop provides a generic error message when tenants run into payment issues on the tenant portal. If you'd like to provide special instructions instead, you can do so under the Payment Instructions setting.

The Steps

  1. To set custom payment instructions for the tenant portal, click Settings on the main menu. Then under the Property Settings section, click the Payment Instructions.

  2. In the field provided, type the special instructions you have for the tenant when they have payment issues. You are limited to 1500 characters.

  3. Click Save to finish.

Whenever your tenants encounter payment issues, they'll see this message on their tenant portal instead of the generic error.

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