Overview
DoorLoop lets you send outgoing payments directly to your tenants, vendors, and owners via the Checkbook.io integration. You can send payments as an eCheck (ACH) or have Checkbook.io print and mail checks for you. DoorLoop also lets you check the status of those payments to see if they were received and deposited.
Note: Sending outgoing payments is not available to Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature.
The Steps
To check your Checkbook.io outgoing payments status, click Accounting > Outgoing Payments on the main menu.
On the Online Outgoing Payments page, you'll see several columns. The one to focus on is the Status column. Each payment has a status attached to it:
Not Sent — The payment hasn't been sent yet. Click Send in the Actions column to send the payment.
Sent — The payment has been sent to the recipient, but they haven't tried to receive it yet.
Pending — You've initiated sending the payment, but it hasn't been sent yet.
Voided — The payment was voided. You can attempt to resend it.
Paid — The payment was received and deposited.
Printed — The recipient chose to print the check.
Mailed — The check from Checkbook.io was printed and mailed.
Chargeback — The issuing bank disputed the transaction. Call your bank for more details.
Expired — The digital check hasn't been exercised for 90 days, or for the time period defined by the sender. It's no longer exercisable.
Refunded — The funds were taken from the sender's bank account but not deposited to the recipient's bank account, so the funds were refunded to the sender.
You can now identify exactly where any outgoing payment stands, from "Not Sent" through "Paid."
Tip: If you need to give instructions to your vendor or owner on how to receive their payment, you can send them the instructions here: How To Receive a Payment From a Checkbook.io Email.