Overview
When tenants make rent payments online, they're typically charged a platform fee — either an ACH fee or a credit card fee. ACH fees are based on your subscription tier, and credit card fees are the same amount regardless of your plan. If you want to cover these fees yourself instead of the tenant, you can issue them a credit.
Note: ACH fees for your tenants are based on your subscription plan. DoorLoop One, DoorLoop Connect, and DoorLoop Multiple subscribers' tenants are not charged ACH fees, so there's no fee to credit. Credit card platform fees are a flat 3.25% on every plan.
The Steps
Issue a one-time credit for the platform fee
To issue a one-time credit for your tenant's platform fee, click Leasing > Leases on the main menu.
Find and click the lease for which you want to credit the platform fees on.
On the lease, click the Transaction tab. Then click the Issue Credit button.
On the Issue Credit window, enter the following information:
Category: Use an expense category such as Expense > Platform Fee. Create one if one does not exist.
Description: (Optional) But you can enter a description such as ACH Fee Credit or Credit Card Fee Credit.
Amount: Enter the amount of the ACH / Credit Card fee to credit.
Click Save to finish.
This credit posts to an expense category, so it does not affect the revenue shown in your reports. The tenant can still apply the credit toward their outstanding balance.
Issue a recurring credit for the platform fee
To issue a recurring credit that pays for a tenant's platform fee each month, click Leasing > Leases on the main menu.
Find and click on the lease for which you want to credit the platform fees on.
On the lease, click the Rent tab. Then click the Recurring Credit button.
On the Recurring Credit window, enter the following information:
Choose a Start Date of when the credit will begin to post as well as an End Date or if this will repeat until the end of the lease.
Category: Use an expense category such as Expense > Platform Fee. Create one if one does not exist.
Description: (Optional) But you can enter a description such as ACH Fee Credit or Credit Card Fee Credit.
Amount: Enter the amount of the ACH / Credit Card fee to credit.
Click Save to finish. Now, a credit will be posted each month for the platform fee.
Issuing a recurring credit will give the tenant credit each month for the platform fee. It is recommended to post this credit before the rent charge so that the tenant will only need to pay the balance minus the credit. This also does not affect the total revenue shown in reports, yet the tenant can still apply this credit to their outstanding balance.