Overview
See DoorLoop CashPayments Powered by Western Union Overview for what CashPayments is and how it works.
Payments are deposited into your bank account within 4–8 business days of the payment being made by your tenant.
Note: You must have a valid merchant account set up in order to use DoorLoop CashPayments.
The Steps
To activate CashPayments, click Settings on the main menu. Then under the Company Defaults section, click Tenant Portal.
On the Tenant Portal Settings window, under the Permissions tab, toggle on the Cash Payments (Western Union) feature in the Payments section.
Click Save Changes to finish.
Once you have this set up, your tenants can make cash payments at any location where Western Union and Quick Collect are accepted.
Tip: If you want to allow the tenant to make partial payments for cash payments, you must turn on "Allow tenants to pay partial payments" also under the Payments section.
Property-Level and Lease-Level CashPayments Settings
If you want to set property-specific or lease-specific CashPayments settings, click Customize on the Customize by Property & Lease banner. For more details on how this works, see Customize Settings by Property or Lease for detailed instructions.
Things to Consider
DoorLoop CashPayments is not available for use in Canada.
If you want your tenants to be able to pay an amount other than the total, you will need to turn on Partial Payments.
There is a $5000 limit per transaction for CashPayments based on Western Union regulations. For any amount over this, the tenant will need to split the payment. You will need to enable partial payments so that the tenant can pay their full rent amount in separate payments.
If a tenant has multiple leases, they will have a different Account Number for each lease.