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Set Up DoorLoop CashPayments Powered by Western Union

Activate DoorLoop CashPayments at the company level so tenants can pay rent in cash through Western Union.

Written by Samuel

Overview

See DoorLoop CashPayments Powered by Western Union Overview for what CashPayments is and how it works.

Payments are deposited into your bank account within 4–8 business days of the payment being made by your tenant.

Note: You must have a valid merchant account set up in order to use DoorLoop CashPayments.

The Steps

  1. To activate CashPayments, click Settings on the main menu. Then under the Property Settings section, click Tenant Portal.

  2. On the Tenant Portal Settings window, under the Permissions tab, toggle on the Cash Payments (Western Union) feature.

  3. Click Save & Close to finish.

Once you have this set up, your tenants can make cash payments at any location where Western Union and Quick Collect are accepted.

Tip: If you want to allow the tenant to make partial payments for cash payments, you must turn on "Allow tenants to pay partial payments" under the Payment Preference section.

Tip: Property-Specific CashPayments Settings

You can override the company default with unique CashPayments settings for a specific property.

  1. Click Rentals > Properties, and select the property.

  2. On the property, click Settings > Tenant Portal.

  3. Select "Specify portal features for this property" in the settings.

  4. Toggle on Cash Payments (Western Union) the same way as the company-level steps above.

Tip: Lease-Specific CashPayments Settings

You can override the company default with unique CashPayments settings for a specific lease.

  1. Click Leasing > Active Leases, and select the lease.

  2. On the lease, click Settings > Tenant Portal.

  3. Select "Specify portal features for this lease" in the settings.

  4. Toggle on Cash Payments (Western Union) the same way as the company-level steps above.

Things to Consider

  • DoorLoop CashPayments is not available for use in Canada.

  • A flat fee of $3.95 per transaction is charged to the tenant.

  • If you want your tenants to be able to pay an amount other than the total, you will need to turn on Partial Payments.

  • There is a $5000 limit per transaction for CashPayments based on Western Union regulations. For any amount over this, the tenant will need to split the payment. You will need to enable partial payments so that the tenant can pay their full rent amount in separate payments.

  • If a tenant has multiple leases, they will have a different Account Number for each lease.

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