Overview
If one of your applicants becomes a tenant and you decide that you want to refund them their application fee, you can do so and have that recorded on DoorLoop. Here's how.
The Steps
Create an expense for the rental application refund
To refund an application fee to a tenant, click + Create New on the top left corner.
Click Expense under the Other Transactions section
On the New Expense window, fill out the following fields:
Select Payee - Choose Add Tenant and select the Tenant you are trying to refund.
Pay From Account - Select the bank account associated with the application fee.
Payment Method - Select the payment method you are using to refund the application fee
Check - Enter a check number if you already have your own checks sent outside of DoorLoop. Otherwise, select "Add to Print Queue" if you plan on printing the check out in DoorLoop. Read: Print a Check for more information.
ePay - Choose this to send a payment electronically if you have already signed up for Checkbook.io.
All other payment method choices require payment outside of DoorLoop.
Property - Choose the property incurring the expense.
Category - Select Revenue > Application Fee for this.
Description - (optional)
Amount - Enter the amount of the refund.
Add any additional information in the Add memo section, or relevant files by using the Click here link.
Click Save to finish.
Next Step: If you choose ePay as the payment method, send the electronic payment to your recipient. To do so, follow the instructions here: Send a Payment to a Tenant, Vendor, or Owner