Overview
There could be many reasons why you would want to exclude a transaction when viewing Bank Transactions. Maybe there's a transaction that isn't a business transaction on there, or there might be instances where a bank transaction appears in the Bank transactions list that is a duplicate transaction of another bank transaction that you may or may not have already categorized. The easiest fix for this is to exclude the duplicate transactions, which will hide them from view.
Why are duplicate transactions appearing?
Duplicate transactions can appear because of the way your bank is communicating with Plaid, and are not actual duplicates in your real-life bank. In these instances, you should exclude the duplicate transactions that appear.
Possible reason why duplicates can exist:
Banks may make “Pending” transactions available by Plaid to be downloaded, but then they will change all the backend data associated with the transaction when it becomes “Posted”
This causes Plaid to download it while it’s “Pending” and then download the transaction again while it’s posted, since it sees them as two separate transactions
This issue will be ongoing until the Bank changes the way their Pending transactions are stored in their online bank statements
A bank may change transaction data on their backend without considering connections to Third Party Apps like Plaid, causing Plaid to think there are new transactions because they’ll have different ID’s and other data from what they had already pushed to DoorLoop before.
This is usually transient, meaning that the duplicates can be excluded and it’s unlikely that the bank will perform another data change that will cause further duplicates.
Note: Excluding duplicate transactions will not affect your accounting because these duplicate transactions do not exist in your real-life bank account. Just make sure that these are, in fact, duplicate transactions.
In terms of transactions you exclude that are not business-related or entered in DoorLoop, this will affect your accounting as your real-life bank account balance will never match your DoorLoop account balance because of this.
Importing transactions with Plaid is not available to Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature.
The Steps
To exclude a transaction on the Bank Transactions page, click Accounting > Transactions on the main menu.
On the Transactions page, click the Bank Transactions tab. On the Bank Transactions page, click on the connected bank account you want to exclude a transaction from.
From the list of transactions from the connected bank account, if you see any transactions that look like duplicates or are transactions you want to exclude, click the Review button.
While reviewing the transactions, click the Exclude option to exclude the transaction from your transactions list.
The item will now be gone from your list of transactions to match.
Tip: If you need to view that excluded transaction at any time, click the Filter button and then change the Status field to Excluded. This will show you all the transactions that you have excluded.
