Overview
Automatically send a receipt when tenants make an online payment
To send payment receipts automatically when a tenant makes a payment from the tenant portal, click Settings on the main menu and then click Rent & Payment Notification.
In the Rent & Payment Notifications window, under the Payment Received section, toggle on "Send a notification to the tenant when they make an online payment."
Click Save.
With this setting turned on, anytime a tenant makes a payment, a payment receipt will be sent to them automatically via their email address. You can also turn this on from the Property level settings.
Send a receipt when manually receiving a payment
When receiving a payment manually on a lease, click Leasing on the main menu and then click on Active Leases.
Find the lease you want to record a payment for and click on it.
On the lease overview page, click on the Transactions tab and then the Receive Payment button.
On the Receive Payment window, enter all the relevant information for the payment. What's important here is to toggle on the "Email Payment Receipt to the Tenant". This will send an email to the tenant notifying them that you recorded their payment. Note that your tenant must have a valid email address entered on their profile.
Click Save to finish.
Once you click Save, an email will be sent to your tenant with a receipt of the payment that you entered.
Send a payment receipt after a payment has already been received
To send a payment receipt for a payment that was already received, click Leasing on the main menu and then click Active Leases (or Inactive Leases if it's for a lease that has ended.)
Find the lease you want to send a payment receipt for and click on it.
On the lease, click the Transactions tab. Find the Payment you want to resend a receipt for and click the 3 dots on the right side of the payment line. You will have two options here:
Send Receipt - the send receipt option will automatically resend a payment receipt to the tenant's email and/or mobile phone number on file (if you have text messages enabled.)
Save Receipt - the save receipt option will save the receipt as a file on your computer. You can then either print the receipt to give to your tenant or send it to them outside of DoorLoop.
That's it. The system will either send a receipt to your tenant's current email, or you will save the receipt so you can give it to them in another way.