Overview
Automatically send a receipt when tenants make an online payment
A payment receipt can be sent to the tenant automatically when they make a payment through the tenant portal/
From the main menu, click Settings and then click Rent & Payment Notification.
In the Rent & Payment Notifications window, set the following options:
Payment Received
Send a notification to the tenant when they make an online payment
Click Save.
With this setting turned on, anytime a tenant makes a payment, a payment receipt will be sent to them automatically via their email address. You can also turn this on from the Property level settings.
Send a receipt when manually receiving a payment
You can also send a payment receipt to a tenant when recording a payment manually on the tenant's lease.
When receiving a payment on a lease, click Leases on the main menu and then click on Active Leases.
Find the lease you want to record a payment for and click on it.
On the lease overview page, click on the Transactions tab and then the Receive Payment button.
On the Receive Payment window, enter all the relevant information for the payment. What's important here is to toggle on the "Email Payment Receipt to the Tenant". This will send an email to the tenant notifying them that you recorded their payment. Note that your tenant must have a valid email address entered on their profile.
Click Save to finish.
Once you click Save, an email will be sent to your tenant with a receipt of the payment that you entered.