Below are frequently asked questions in relation to RapidPay, Checkbook.io, and sending payments to your tenants, vendors, and owners.

Sending a Checkbook.io payment via email is almost instant. The tenant, vendor, or owner should get the email almost right away after you send it. This could however be delayed based on their email service provider.

The cost to send payments from Checkbook.io is $1 to send a payment by email (eCheck/ACH) and $1.79 for a mailed check.

When your tenants, vendors, or owners receive the payment via email, they'll be able to view deposit options. Once they select your deposit option, this screen will show the date they should see the funds in their account.
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If they are using the 'ACH/Direct Deposit' option, the transfer time depends on the sender (you).

This is conditional to no mistakes being made on the recipient's side. If the recipient provides incorrect information, deposits the check incorrectly, etc., the transfer process may take longer.

If you choose the Mail Check option for Checkbook.io, Checkbook.io will mail the check to your recipient via USPS. Please be aware that it may take up to 30 days to receive the paper check via USPS.

When you send a Checkbook.io payment to the recipient, you should also be sent a copy of the email in your inbox. You can also check your dashboard on Checkbook.io and check the status of the payment and where the payment email was sent.

When a digital payment has failed, the recipient needs to reference the credit return transaction notification email they were sent. In this email they will be able to attempt to deposit the payment again with correct account information.
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It is also recommended that the recipient delete their incorrect bank account that is on file.

No. Your digital payment recipients do not need to sign up for a Checkbook.io account to receive their funds. If the recipient chooses the 'Deposit Payment Online' option, they need to verify their Bank Account details and all future Digital Payment sent to them will be automatically deposited to that account.

Recipients are not charged a fee for depositing their digital payments.

The recipient will need to log into their checkbook.io account. If they don't have an account set up, have them use this link and click "Forgot password" to set a password to the account that was automatically created for you with the email that they received the check on. Go to "Settings" on the bottom left-hand side of the page and they can delete their bank account from there.

Auto-deposit can be cancelled by simply deleting any bank account on your Checkbook account. (NOTE: ONLY delete a bank account when there are no 'In-Process' checks paying to this account.)

No. you cannot use an existing Checkbook.io account with DoorLoop. You must set up a new Checkbook.io account with a different login and password to use with DoorLoop.

If the check was already shown as printed by the owner, you'll need to first contact your bank and issue a stop payment. Then head over to checkbook.io and void the check from there. Then on DoorLoop, issue a bank deposit to record that the money wasn't taken out of your account.

ACH/Direct Deposit transfers typically take 1-4 business days. depending on the sender's bank. Some are calibrated for overnight settlements, while others have standard processing of 4 business days.

If the Checkbook.io payment is taking longer than expected, please log into your Cehckbook.io account where you can see updated estimates. You can also contact customer support and ask for a live agent who can assist.

If you want to view which bank account an owner distribution went to, and you sent the payment through Checkbook.io, you'll need to view this information on Checkbook.io. On the Checkbook.io dashboard, click on the owner distribution payment. From there, you'll see details for the Recipient Account if they've started the deposit process.

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