Overview
Below are frequently asked questions in relation to RapidPay, Checkbook.io, and sending outgoing payments to your tenants, vendors, and owners.
Outgoing Payments Questions
How long does it take for a Checkbook.io email sent to reach my tenant, vendor, or owner?
Sending a Checkbook.io payment via email typically takes about 24hrs before the tenant, vendor, or owner receives the email. This could however be delayed based on their email service provider.
How much does it cost to use Checkbook.io?
The cost to send payments from Checkbook.io is $1 to send a payment by email (eCheck/ACH) and $1.79 for a mailed check.
How long does it take to receive funds via ACH from Checkbook.io?
When your tenants, vendors, or owners receive the payment via email, they'll be able to view deposit options. Once they select your deposit option, this screen will show the date they should see the funds in their account.
If they are using the 'ACH/Direct Deposit' option, funds typically will be in their account 4 business days after they've been deposited.
This is conditional to no mistakes being made on the recipient's side. If the recipient provides incorrect information, deposits the check incorrectly, etc., the transfer process may take longer.
How long does a mailed check from Checkbook.io take to be delivered to the recipient?
If you choose the Mail Check option for Checkbook.io, Checkbook.io will mail the check to your recipient via USPS. Please be aware that it may take up to 30 days to receive the paper check via USPS.
How can I check if the Checkbook.io payment email was sent to the recipient?
When you send a Checkbook.io payment to the recipient, you should also be sent a copy of the email in your inbox.
What to do when a Digital Payment has failed for the recipient?
When a digital payment has failed, the recipient needs to reference the credit return transaction notification email they were sent. In this email they will be able to attempt to deposit the payment again with correct account information.
It is also recommended that the recipient delete their incorrect bank account that is on file.
Do recipients have to sign up for Checkbook.io?
No. Your digital payment recipients do not need to sign up for a Checkbook.io account to receive their funds. If the recipient chooses the 'Deposit Payment Online' option, they need to verify their Bank Account details and all future Digital Payment sent to them will be automatically deposited to that account.
Does Checkbook.io charge the recipient a fee for depositing their digital payments?
Recipients are not charged a fee for depositing their digital payments.
How can a recipient delete a bank account?
The recipient will need to log into their checkbook.io account. If they don't have an account set up, have them use this link and click "Forgot password" to set a password to the account that was automatically created for you with the email that they received the check on. Go to "Settings" on the bottom left-hand side of the page and they can delete their bank account from there.
How can a recipient cancel their auto-deposit?
Auto-deposit can be cancelled by simply deleting any bank account on your Checkbook account. (NOTE: ONLY delete a bank account when there are no 'In-Process' checks paying to this account.)
Can I use an existing Checkbook.io account with DoorLoop?
No. you cannot use an existing Checkbook.io account with DoorLoop. You must set up a new Checkbook.io account with a different login and password to use with DoorLoop.
How do I void a check I sent to the owner via ePay that was already printed by the owner?
If the check was already shown as printed by the owner, you'll need to first contact your bank and issue a stop payment. Then head over to checkbook.io and void the check from there. Then on DoorLoop, issue a bank deposit to record that the money wasn't taken out of your account.
Why is Checkbook.io not issuing payments on the dates they are scheduled to for owner payments?
ACH/Direct Deposit transfers typically take 1-4 business days. depending on the sender's bank. Some are calibrated for overnight settlements, while others have standard processing of 4 business days.
If the Checkbook.io payment is taking longer than expected, please log into your Cehckbook.io account where you can see updated estimates. You can also contact customer support and ask for a live agent who can assist.
How do I change the bank account into which an owner distribution is deposited from Checkbook.io?
The recipient of payments sent from Checkbook.io is the one who will need to change the bank account into which payments are deposited into. For detailed instruction on how they can do this, read the article: How To Change the Deposit Destination for Payments Received from Checkbook.io.
What is the "Per-account sending limit exceeded" error?
The "Per-account sending limit exceeded" error occurs when you try to send a single outgoing payment amount that exceeds the sending limit of your account.
What countries can I send payments to using Checkbook.io?
For ePays, you can send from US to US banks, and from Canadian to Canadian Banks. If you're mailing a check, you can do so from US to US recipient and US to Canadian recipient.
Tip: Need more help? If you have more questions or just need some guidance, contact our support at any time via the Blue Chat Bubble in the bottom right corner. Here you can send a message to one of our support staff and search for help articles.
If you would rather try to troubleshoot on your own, you can always visit our Knowledge Base by heading to support.doorloop.com.