Overview
The Communication Center is where all your chats reside — it holds every message and announcement you've sent to the people in your account (tenants, owners, vendors, and prospects). These messages and announcements are also attached to each person's profile, so if you want to view communications history with someone specific, you can do so from their profile.
Note: The Communications Center is not available for Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature.
The Steps
View Communications History From a Person's Profile
To view a history of communications with a prospect, tenant, vendor, or owner, click People on the main menu and then click either Tenants, Owners, Vendors, or Prospects.
Find and click on the prospect, tenant, vendor, or owner with which you want to view communications history.
On the person's profile, click the Communications tab. This opens a view of the Communications Center, but filtered only for the specific person. From here, you can view all history of any messages you have sent to them or communications you have had with them.
View Communications History for Tenants On a Lease
You can also view communications history from all tenants on a lease. This is useful if you want to look back at conversations in case of disputes.
To view a history of communications from a lease, click Leasing > Leases on the main menu.
Find and click on the lease you want to view communications history.
On the lease, click the Communications tab. This opens a view of the Communications Center, but filtered only for the lease and the tenants on the lease. From here, you can view all history of any messages you have sent to them or communications you have had with them.
Either method gives you a complete record of your communications with that person or lease — messages and announcements alike — all in one place.