Overview
You can easily view if a specific tenant has an auto-pay set up by viewing their lease on your dashboard or by viewing a tenant's portal.
The Steps
To check if a tenant has auto-pay set up, click the Global Search Bar at the top and search for the tenant, lease, or the property and unit they are on.
Click the lease tab and then find and click the lease from the list of results.
Once on the lease, click the Rent tab. If they have an auto-pay set up, you'll see it on this page under the Other Recurring Transactions section as a Recurring Payment.
If the recurring payment shows Active, it will continue to take payment. If it shows Canceled or Inactive, it means their auto-pay will no longer take payments and they'll need to set it back up again.
Tip: You can also check the Tenant's portal to see if they have an auto-pay set up. For instructions on how to view your tenant's portal, read the article: View Your Tenant's Portal.