Leases & People
Everything related to leases, tenants, and prospects — from creating leases and collecting applications to screening, move-in/out, and managing lease transactions.
By Samuel and 5 others6 authors311 articles
Rental Applications & Tenant Screenings
Screen applicants and process rental applications — setup, background checks, and decision tracking.
- Rental Applications OverviewLearn how rental applications and tenant screening work in DoorLoop, from company settings through reviewing submitted applications.
- Income Verification for Rental ApplicationsLearn how to verify a rental applicant's income in DoorLoop using bank connections, payroll providers, or uploaded documents.
- Two-Phase Screening Enforcement for Criminal and Eviction Data OverviewLearn why criminal and eviction screening reports are released in two phases in certain jurisdictions, and how this affects your review process.
- Setting Up Rental Applications and Tenant ScreeningsConfigure your rental application form, screening packages, and TransUnion SmartMove settings.16 articles
- Transunion SmartmoveRun TransUnion SmartMove credit, criminal, and eviction history screenings directly within DoorLoop.8 articles
- Sending Rental Applications to ProspectsSend application links to prospects via email, SMS, or directly from your property listing page.8 articles
- Tracking Screening DecisionsReview screening results, record accept or decline decisions, and move applicants to the next step.9 articles
Manage Your Leases
Create and manage leases from start to finish — setup, renewals, special scenarios, fees, and end-of-lease workflows.
- Basic Lease ManagementThe fundamentals of creating, editing, and managing leases in DoorLoop.29 articles
- Rent & Payment NotificationsConfigure automated reminders sent to tenants for upcoming due dates and overdue balances.6 articles
- Lease Renewals Renew expiring leases, adjust rent on renewal, and manage month-to-month conversions.9 articles
- Lease ScenariosHandle special leasing situations — prorated rent, prepaid rent, move-in mid-month, and more.19 articles
- Late FeesConfigure automatic late fee rules that trigger when rent is overdue.12 articles
- Manager ACH FeesConfigure the ACH processing fees charged to property managers for incoming bank transfers.2 articles
- Returned Payment FeesSet up fees that automatically post when a tenant's payment is returned or bounced.4 articles
- Management FeesSet up automatic management fees that calculate and post based on rent collected.10 articles
- Owner Contributions and DistributionsTrack money moving to and from property owners — equity contributions in and distributions out.7 articles
- Tenant Invoices and StatementsGenerate and send invoices and account statements showing tenants their balance and transaction history.8 articles
Manage Your Lease Transactions
Record and manage all financial activity on a lease — charges, payments, deposits, and credits.
- Lease Transactions OverviewThese are the three basic transactions you will use when collecting rent - Charge, Payment, and Deposit
- Lease Balance OverviewView open balances across all your leases in DoorLoop — multiple ways to see which tenants owe money and track outstanding payments.
- Introduction to Running Balances on the Lease LedgerHow to read a lease ledger and understand what the running balance is.
- Set Up Payment Allocation PriorityEdit how payments are automatically received and applied to charges.
- Set Up Custom Allocations for CAM Charges and CreditsSet up custom unit-level allocation rules for CAM charges and credits on commercial properties in DoorLoop—used for shared area maintenance cost splits.
- Introduction to Lease Payment Status Labels and Their MeaningUnderstand DoorLoop's lease payment status labels—Processing, Cleared, Deposited, and others—so you can track the state of every tenant payment.
- Edit Transactions on a Lease to Correct Incorrect Lease BalancesEdit the transactions on a lease if the amounts are incorrect, whether it's an incorrect charge or a payment recorded.
- Record Miscellaneous Revenue/Income Not Specific to a LeaseDo you receive extra income outside of a lease and want to record it in DoorLoop?
- Record Revenue (Income) From Laundry MachinesDo you have a coin laundry machine on the property and want to record revenue from it?
- Duplicate Existing Journal Entries and TransactionsIf you have a journal entry that you want to duplicate and use a a template for a new journal entry, you can.
- Reasons Why a Tenant's Lease Balance May Be IncorrectIf you tenant's lease balance looks wrong, there could be several reasons that are contributing to this.
- Rent Payments Dashboard OverviewTrack rent collection in DoorLoop's Rent Payments Overview Dashboard: monitor collection rate, find tenants needing attention, boost autopay adoption, and send portal invites, payment reminders, and PayLinks.
- Record Tenant Payments on a Lease That Were Sent Directly to the OwnerIf your tenant pays the owner directly, here's how you would record that on their lease ledger.
- Lease ChargesAdd one-time or recurring charges to a lease — rent, utilities, fees, and any custom charge types.17 articles
- Lease PaymentsRecord incoming payments against a lease — online payments, manual entries, and full payment history.21 articles
- Lease DepositsCollect, track, and return security deposits and other deposit types tied to a lease.20 articles
- Lease CreditsApply credits to a lease balance — concessions, adjustments, and write-offs.6 articles
People Management
Manage everyone in your portfolio — tenants, prospects, property owners, users, and vendors.
- Manage Your Tenants, Vendors, Owners, and ProspectsManage all your people in DoorLoop—add, edit, and organize tenants, vendors, owners, and prospects from a single People section.
- Email Validation and Why It is NeededDoorLoop validates email addresses to prevent fraud, phishing, and delivery failures—invalid or fake emails will be flagged and rejected.
- User ManagementAdd team members to DoorLoop, assign roles and permissions, and control access levels across your account.17 articles
- Prospect ManagementTrack leads and prospective tenants from first contact through application and lease creation.8 articles
- Tenant ManagementView and manage tenant profiles, contact info, portal access, and history across all active leases.13 articles
- Owner ManagementAdd and manage property owners — track ownership shares, share statements, and manage owner portal access.18 articles
- Vendor ManagementAdd and manage vendors — contractors, suppliers, and service providers — and track all expenses paid to them.10 articles
Files & Agreements
Store lease documents and attachments, and send agreements for electronic signature — all in one place.