Communications & Portals
Set up and manage the Tenant Portal, Owner Portal, SMS messaging, announcements, and payment notifications.
By Samuel and 2 others3 authors44 articles
Tenant Portal
Set up and manage the tenant-facing portal — online payments, maintenance requests, documents, and announcements.
Tenant Portal OverviewUse DoorLoop's tenant portal to automate rent collection and tenant communication.
Communications
Message tenants and owners through DoorLoop's Communication Center — in-app, email, and SMS.
Communications Center OverviewWhat is the communications center and why you should be using it.
Communications Log OverviewFind and view the status of sent messages and announcements in the Communications Log
View Communication Center History with a Tenant, Prospect, Vendor, or OwnerYou can view a history of communications with a prospect, tenant, vendor, or owner from their respective profiles.
Archive Messages on the Communication CenterArchive inbox messages in DoorLoop's Communication Center — removes from My Inbox view while keeping them accessible in All Messages.
View All Messages and Announcements from a Specific LeaseView all SMS messages and announcements tied to a specific lease from the Communications tab—filtered by lease, not just by tenant or property.
Troubleshoot Text Message NotificationsFix missing or delayed text message notifications in DoorLoop — covers tenant and user SMS triggers, common issues, and how to resolve them.