Communications & Portals
Set up and manage the Tenant Portal, Owner Portal, SMS messaging, announcements, and payment notifications.
By Samuel and 2 others3 authors46 articles
Tenant Portal
Set up and manage the tenant-facing portal — online payments, maintenance requests, documents, and announcements.
Communications
Message tenants and owners through DoorLoop's Communication Center — in-app, email, and SMS.
- Communication Center OverviewWhat is the communication center and why you should be using it.
- Communications Log OverviewFind and view the status of sent messages and announcements in the Communications Log
- View Communication Center History with a Tenant, Prospect, Vendor, or OwnerYou can view a history of communications with a prospect, tenant, vendor, or owner from their respective profiles.
- Archive Messages on the Communication CenterArchive inbox messages in DoorLoop's Communication Center — removes from My Inbox view while keeping them accessible in All Messages.
- View All Messages and Announcements from a Specific LeaseView all SMS messages and announcements tied to a specific lease from the Communications tab—filtered by lease, not just by tenant or property.
- Troubleshoot Text Message NotificationsFix missing or delayed text message notifications in DoorLoop — covers tenant and user SMS triggers, common issues, and how to resolve them.
- Communication Center SettingsLearn what each tab in your Communications Center settings controls — from your SMS number to notifications, AI replies, and welcome messages.