Rental Applications & Tenant Screenings
Screen applicants and process rental applications — setup, background checks, and decision tracking.
By Samuel and 1 other2 authors44 articles
- Rental Applications OverviewLearn how rental applications and tenant screening work in DoorLoop, from company settings through reviewing submitted applications.
- Income Verification for Rental ApplicationsLearn how to verify a rental applicant's income in DoorLoop using bank connections, payroll providers, or uploaded documents.
- Two-Phase Screening Enforcement for Criminal and Eviction Data OverviewLearn why criminal and eviction screening reports are released in two phases in certain jurisdictions, and how this affects your review process.
Setting Up Rental Applications and Tenant Screenings
Configure your rental application form, screening packages, and TransUnion SmartMove settings.
- Get Started With Rental Applications: Quickstart ChecklistA fast-path checklist covering the essential steps to get your first rental application live.
- Rental Applications Settings ManagerView and manage rental application settings for all your properties from one page in DoorLoop, including fees, screening, and application links.
- Company Default Rental Application SettingsConfigure company-wide rental application defaults in DoorLoop — set application fees, screening options, custom questions, and required fields applied to all properties.
- Property-Specific Rental Application SettingsConfigure rental application settings for a specific property in DoorLoop—turn on applications and override company defaults with property-level rules.
- Charge a Fee for Rental ApplicationsSet a rental application fee in DoorLoop at the company or property level — no merchant account required to run background screenings.
- Preview and Test Your Rental Application in Demo ModePreview and test your DoorLoop rental application in demo mode before sharing it with prospects—see exactly what applicants will see.
- Send Rental Applications with Background Screenings EnabledBackground screening checks from TransUnion can provide valuable information on an applicant.
- Send Rental Applications with Background Screenings DisabledLearn how to disable background screening checks on a rental application in DoorLoop.
- Set Up Rental Applications with No FeeDisable rental application fees in DoorLoop when you want to let applicants apply for free—configured in company or property application settings.
- Open or Close Units for Rental ApplicationsLearn how to open or close a unit for rental applications in DoorLoop, controlling whether it appears when prospects apply.
- Bulk Open or Close Rental Applications for Multiple UnitsBulk enable or disable rental applications for multiple units at once instead of updating them individually.
- Download Rental Applications and Screening ReportsDownload or print rental applications and TransUnion screening reports from DoorLoop to keep physical copies for your records.
- Create a Generic Rental Application for All ProspectsSet up a generic rental application link in DoorLoop for all prospects — share one link publicly without pre-assigning it to a specific applicant.
- Record a Rental Application Fee Received Outside of DoorLoopRecord a rental application fee collected outside of DoorLoop—such as cash or check—directly on the prospect's account to keep records complete.
- Action Required for California Rental Applications With ScreeningsIf you manage any property in California, you'll need to confirm compliance with state screening laws before sending rental applications.
- State-Compliant Application Fee ContributionLearn how to contribute toward an applicant's rental application fee in DoorLoop to comply with state fee caps.
Transunion Smartmove
Run TransUnion SmartMove credit, criminal, and eviction history screenings directly within DoorLoop.
- Introduction to TransUnion's Resident ScoreLearn the difference between TransUnion's Resident Score and an actual credit score.
- Request Screening Reports from TransUnionRequest TransUnion credit, criminal, and eviction screening reports in DoorLoop — available on any rental application, auto or manual.
- View Requested Screening Reports from TransUnionLearn how to view a prospect's TransUnion screening reports in DoorLoop once they're ready to review.
- Download a TransUnion SmartMove ReportDownload and save TransUnion SmartMove screening reports from a submitted rental application before they expire in DoorLoop.
- Screen Tenants Without a Social Security Number Outside of DoorLoopLearn how to screen a rental applicant without a Social Security Number in DoorLoop, including alternative documentation options.
- Request Screening Reports if the Prospect Submitted a Rental Application With Screenings Turned OffLearn what happens if an applicant submitted a rental application when you didn't have TransUnion reports turned on.
- Find and View a Prospect's TransUnion Screening Request IDIf the applicant needs to call TransUnion about their identity verification, they'll need to provide the TransUnion Screening ID.
- TransUnion Can't Verify the Identity of an ApplicantLearn what mistakes will cause TransUnion identity checks to fail.
Sending Rental Applications to Prospects
Send application links to prospects via email, SMS, or directly from your property listing page.
- Introduction to Rental Application LinksRental application links direct applicants to your rental application, but different links do different things.
- Send a Reminder to a Prospect to Start Their Rental ApplicationGive your prospects a friendly reminder if they have not started their rental application yet.
- Send a Rental Application Link Directly to a ProspectSend a personalized rental application link to a specific prospect in DoorLoop — the link is unique per prospect for targeted screening, and you can optionally charge them a custom…
- How to Handle Co-Applicants and Co-Signers on Rental ApplicationsAdd co-applicants and co-signers to a rental application in DoorLoop. Walk through how multiple tenants on the same lease each submit applications for screening.
- Automatic Rental Application Reminders Sent to ProspectsDoorLoop automatically sends reminders to prospects who haven't completed their rental applications.
- Allow a Prospect to Resubmit a Rental Application Again Without PayingHow to allow a prospect to submit a rental application again when they entered incorrect information.
- Send a Property Only Rental Application to a ProspectLearn how to send a property-only rental application in DoorLoop, so prospects apply without selecting a specific unit.
- Common Reasons Why a Prospect is Having Rental Application IssuesTroubleshoot common rental application issues prospects encounter in DoorLoop, from identity verification to payment errors.
Tracking Screening Decisions
Review screening results, record accept or decline decisions, and move applicants to the next step.
- Find and View Submitted Rental ApplicationsFind submitted rental applications in DoorLoop — view all applications together, by property, or through individual prospect profiles.
- Review a Submitted Rental ApplicationReview rental application details in DoorLoop — view screening results, applicant info, employment history, and make a leasing decision.
- Notify Users of When Rental Applications are ReceivedYou can assign users to be notified whenever a new rental application is received from a prospect.
- Assign a Rental Application to a UserAssign rental applications to specific users in DoorLoop — delegate application review and prospect communication to team members.
- Update Your Decision on a Rental Applications and Inform the ProspectRecord your rental decision in DoorLoop and notify the prospect — approve, deny, or request more info directly from the application.
- Create a New Lease From a Rental ApplicationCreate a new lease or draft lease directly from an approved rental application in DoorLoop—launches the lease wizard with the prospect's info pre-filled.
- Join Related Rental Applications for Applicants Who Are Co-signers and Co-applicantsJoin, link, and group co-applicant and co-signer rental applications under the primary applicant in DoorLoop — keep all related tenants and screenings together.
- Delete a Rental ApplicationDelete a rental application in DoorLoop when it's no longer needed—applications submitted via the online form are automatically added to your account.
- Rental Application Status IconsRental application status icons in DoorLoop explained — understand what each color and icon means to track how far along each application is.