DoorLoop

Use DoorLoop's tenant portal to automate rent collection and tenant communication.

Tenant Portal Overview

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Nolan Hofstee

Alfredo Ponce De Leon

Tenant Portal

Turn on and customize the tenant portal for your company.

Customize Company Default Tenant Portal Settings

Turn on and customize the tenant portal for a specific property

Customize Property-Specific Tenant Portal Settings

Turn on and customize the tenant portal for a specific lease.

Customize Lease-Specific Tenant Portal Settings

Review exactly what your tenant sees when they log in to DoorLoop.

View Your Tenant's Portal

How to use different company names, designs, and URLs for each of your properties.

Brand Your Properties With a Custom URL, Appearance, Company Information, and More

If you have special instructions for tenants when they run into payment issues, you can enter it here.

Set Custom Payment Instructions for the Tenant Portal

Not everyone wants to show the lease ledger on the tenant portal. Here's how you would disable the feature.

Turn Off the Lease Ledger on the Tenant Portal

You can set up a custom message for your tenant portal invites that are sent via email.

Set Up Your Custom Tenant Portal Invite Message

Need to revoke a tenant's access to the tenant portal? Here's how.

Turn Off the Tenant Portal for a Specific Tenant

There will be instances when disabling online payments for a specific lease is necessary. Here's how.

Turn Off Online Payments for a Specific Lease

Set Up Partial Payments on the Tenant Portal

Customize and Use the Tenant Portal

Send tenants invites via email for them to join your portal.

Invite Tenants to Your Tenant Portal

How to check the status of your tenant portal invites.

Track Tenant Portal Invites

How to invite multiple tenants to the Tenant Portal at one time.

Bulk Invite Multiple Tenants to the Tenant Portal

Resend a second invitation to tenants who can't find their first one.

Re-invite Tenants to the Tenant Portal

How tenants with more than one lease use their tenant portals.

Tenant Portal Invites for Tenants With Multiple Leases

While an email address is necessary to log into the tenant portal, you can send a tenant portal invite with just a mobile phone number.

Invite a Tenant to the Tenant Portal with Their Mobile Phone Number

How to help your tenant when they tell you they are having problems using their tenant portal.

Fix Common Tenant Portal Invite Issues

Why can't my tenants log into their tenant portal? Here are some common reasons why and how to fix it.

Troubleshoot Tenant Portal Login Issues

Invite Tenants to Your Portal

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