Tenant Portal

Use DoorLoop's tenant portal to automate rent collection and tenant communication.

17 articles in this collection
Written by Christian Jensen, Hans Batista, Nolan Hofstee and 1 other

Tenant Portal Overview

Use DoorLoop's tenant portal to automate rent collection and tenant communication.

Written by Nolan Hofstee
Updated over a week ago

Customizing and using your tenant portal

Configuring Tenant Portal Settings

Turn on and configure the tenant portal for your company

Written by Samuel Huang
Updated over a week ago

How to View Your Tenant's Portal

Review exactly what your tenant sees when they log in to DoorLoop.

Written by Samuel Huang
Updated over a week ago

How to brand your Properties

How to use different company/LLC names for each of your properties.

Written by Nolan Hofstee
Updated over a week ago

Inviting tenants to your portal

Invite Tenants to Your Tenant Portal

Send tenants invites via email for them to join your portal

Written by Samuel Huang
Updated over a week ago

Tracking Tenant Portal Invites

How to check the status of your tenant portal invites.

Written by Nolan Hofstee
Updated over a week ago

Bulk Invite Tenants to Your Portal

How to invite multiple tenants to the Tenant Portal at one time.

Written by Samuel Huang
Updated over a week ago

Tenant Portal from the Tenant's Point of View

How your tenants use their tenant portals.

Written by Christian Jensen
Updated over a week ago

Tutorials For the Tenant

How to Use the Tenant Portal

Learn how to use the Tenant Portal to make payments, submit requests, and view important announcements.

Written by Samuel Huang
Updated over a week ago

How to Make Requests Through the Tenant Portal

Report issues with your rental through the tenant portal by making requests

Written by Samuel Huang
Updated over a week ago

How to Make a Payment Through the Tenant Portal

Learn how to make a payment with either a credit card or ACH (e-Check).

Written by Samuel Huang
Updated over a week ago

How to Make Partial Payments on the Tenant Portal

Don’t need to make a full payment this month? Find out how to make a partial payment.

Written by Samuel Huang
Updated over a week ago

How to Cancel Auto-Pay Through the Tenant Portal

Need to cancel an auto payment? Find out how.

Written by Samuel Huang
Updated over a week ago

FAQ

How do I re-invite Tenants to the Tenant Portal?

Send a second invite to tenants who can't find their first one.

Written by Hans Batista
Updated over a week ago

How do I invite a tenant with multiple leases to their tenant portal?

How tenants with more than one lease use their tenant portals.

Written by Nolan Hofstee
Updated over a week ago

Troubleshooting

Troubleshooting: How Do I Handle Tenant Portal Invite Errors?

How to help your tenant when they tell you they are having problems using their tenant portal.

Written by Nolan Hofstee
Updated over a week ago

Troubleshooting: Your Tenant Cannot Pay Online

What to do if your tenant cannot pay online.

Written by Samuel Huang
Updated over a week ago