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Tenant Portal
Tenant Portal
Use DoorLoop's tenant portal to automate rent collection and tenant communication.
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17 articles in this collection
Written by
Christian Jensen,
Hans Batista,
Nolan Hofstee
and 1 other
Tenant Portal Overview
Use DoorLoop's tenant portal to automate rent collection and tenant communication.
Written by
Nolan Hofstee
Updated over a week ago
Customizing and using your tenant portal
Configuring Tenant Portal Settings
Turn on and configure the tenant portal for your company
Written by
Samuel Huang
Updated over a week ago
How to View Your Tenant's Portal
Review exactly what your tenant sees when they log in to DoorLoop.
Written by
Samuel Huang
Updated over a week ago
How to brand your Properties
How to use different company/LLC names for each of your properties.
Written by
Nolan Hofstee
Updated over a week ago
Inviting tenants to your portal
Invite Tenants to Your Tenant Portal
Send tenants invites via email for them to join your portal
Written by
Samuel Huang
Updated over a week ago
Tracking Tenant Portal Invites
How to check the status of your tenant portal invites.
Written by
Nolan Hofstee
Updated over a week ago
Bulk Invite Tenants to Your Portal
How to invite multiple tenants to the Tenant Portal at one time.
Written by
Samuel Huang
Updated over a week ago
Tenant Portal from the Tenant's Point of View
How your tenants use their tenant portals.
Written by
Christian Jensen
Updated over a week ago
Tutorials For the Tenant
How to Use the Tenant Portal
Learn how to use the Tenant Portal to make payments, submit requests, and view important announcements.
Written by
Samuel Huang
Updated over a week ago
How to Make Requests Through the Tenant Portal
Report issues with your rental through the tenant portal by making requests
Written by
Samuel Huang
Updated over a week ago
How to Make a Payment Through the Tenant Portal
Learn how to make a payment with either a credit card or ACH (e-Check).
Written by
Samuel Huang
Updated over a week ago
How to Make Partial Payments on the Tenant Portal
Don’t need to make a full payment this month? Find out how to make a partial payment.
Written by
Samuel Huang
Updated over a week ago
How to Cancel Auto-Pay Through the Tenant Portal
Need to cancel an auto payment? Find out how.
Written by
Samuel Huang
Updated over a week ago
FAQ
How do I re-invite Tenants to the Tenant Portal?
Send a second invite to tenants who can't find their first one.
Written by
Hans Batista
Updated over a week ago
How do I invite a tenant with multiple leases to their tenant portal?
How tenants with more than one lease use their tenant portals.
Written by
Nolan Hofstee
Updated over a week ago
Troubleshooting
Troubleshooting: How Do I Handle Tenant Portal Invite Errors?
How to help your tenant when they tell you they are having problems using their tenant portal.
Written by
Nolan Hofstee
Updated over a week ago
Troubleshooting: Your Tenant Cannot Pay Online
What to do if your tenant cannot pay online.
Written by
Samuel Huang
Updated over a week ago