Tenant Portal
Set up and manage the tenant-facing portal — online payments, maintenance requests, documents, and announcements.
By Samuel and 2 others3 authors14 articles
Customize and Use the Tenant Portal
Brand and configure the tenant portal — custom URL, appearance, payment options, and lease-specific settings.
- Set Up Default Tenant Portal SettingsConfigure default tenant portal settings in DoorLoop — enable online payments, maintenance requests, announcements, and customize the portal appearance.
- View Your Tenant's PortalView a tenant's portal exactly as they see it in DoorLoop, without needing their login credentials.
- Brand Your Properties With a Custom URL, Appearance, Company Information, and MoreGive each property its own branding — logo, color theme, portal URL, and company info — different from your company default.
- Turn Off the Tenant Portal for a Specific TenantRevoke tenant portal access for an entire lease, or for just one specific tenant on a shared lease.
- Tenant Portal Access: QR Code & Self-Service ActivationLet tenants activate their tenant portal using a QR code or shareable link, without waiting on an email invite.
Invite Tenants to Your Portal
Send portal invitations to tenants, track invite status, and troubleshoot common access issues.
- Invite Tenants to Your Tenant PortalSend email or SMS invitations to tenants so they can access the DoorLoop Tenant Portal for online payments, maintenance requests, and announcements.
- Reset a Tenant's Tenant Portal AccessReset a tenant's tenant portal login when they can no longer get in — for example, after changing their email address.
- Track Tenant Portal Invite StatusesTrack whether tenant portal invites were sent and activated, using the Tenant Directory report.
- Invite Multiple Tenants in Bulk to the Tenant PortalSend tenant portal invites in bulk to all tenants, a specific property, or a hand-picked selection at once.
- How Tenants With Multiple Leases Work in DoorLoopUnderstand how a tenant with more than one lease is set up, invited to the portal, and how they switch between leases.
- Fix Common Tenant Portal Invite IssuesHow to help your tenant when they tell you they are having problems using their tenant portal.
- Troubleshoot Tenant Portal Login and Access IssuesFix common tenant portal problems — expired invites, invalid email/password errors, an inactive portal, and login issues, for both property managers and tenants.
- Tenant Portal: Passwordless Login with One-Time Passcode (OTP)Let tenants log into the Tenant Portal using a one-time passcode sent to their email or phone, instead of a password.