Communications
Message tenants and owners through DoorLoop's Communication Center — in-app, email, and SMS.
By Samuel1 author19 articles
- Communication Center OverviewUnderstand DoorLoop's Communication Center — a centralized messaging hub for SMS, announcements, and notifications with tenants, owners, vendors, and prospects.
- Communications Log OverviewTrack the delivery status of emails, texts, voice messages, and tenant portal posts sent from DoorLoop, using the Communications Log.
- Communication Center SettingsLearn what each tab in your Communication Center settings controls — from text messaging to message routing, incoming calls, AI replies, and welcome messages.
- Access Your Communication Center Inbox and View MessagesView, sort, and filter every message in your Communication Center inbox — SMS, voice, email, announcements, and AI tenant chats — with tenants, prospects, vendors, and owners.
- View Communication Center History for a Person or LeaseView a person's full communications history in DoorLoop — including messages and announcements — from their profile or from a specific lease.
- View All Notifications Sent to a Tenant or LeaseView the full notification history sent to a tenant or a specific lease, using the Notifications Log.
- Troubleshoot Text Message NotificationsFix a text notification stuck in Draft status, a spam opt-out delivery failure (Error 30003), or an invalid phone number error in the Communications Log.
SMS Messaging
Send and receive text messages with tenants directly from DoorLoop's Communication Center.
- Set Up SMS Messaging for the Communications CenterSet up two-way SMS messaging in DoorLoop's Communication Center — request your SMS number, verify your business, and get texting.
- Set Assignees for Messages Received on the Communication CenterControl who on your team can view and gets assigned messages in DoorLoop's Communication Center — by user role, by contact type, or per conversation.
- Create and Send a New SMS/MMS Message on the Communication CenterSend a new SMS or MMS text message to a tenant, prospect, owner, or vendor from DoorLoop's Communication Center.
- Create a New Task from a Text Message on the Communications CenterCreate a task, work order, tenant request, or owner request directly from an SMS message in DoorLoop's Communication Center.
- Export SMS Conversations from the Communications CenterExport an SMS conversation from DoorLoop's Communication Center as a PDF, with timestamps and full message history.
- Acceptable Use for SMS on the Communications CenterDon't have your communications center disabled. Review these guidelines to keep your account active.
- Send a Welcome Text Message to Your Tenants, Prospects, Vendors, and OwnersSend a welcome SMS letting a tenant, prospect, vendor, or owner know your DoorLoop number isn't spam, with opt-out instructions included.
- Opt-Out and Opt-In Keywords for Two-Way Texting from the Communications CenterThe keywords your recipients can use to opt out of or back into receiving text messages from the Communications Center.
- Area Codes (United States & Canada)Area codes for the United States and Canada. Choose the area code best suited for your business.
- Renew Communication Center Credits for SMS Messaging When You Run OutAdd more Communication Center credits for SMS messaging when your account runs out, manually or with auto-renew.
Announcements
Broadcast messages to all tenants in a property or across your portfolio — notices, reminders, and updates.
- Create a New AnnouncementSend an announcement to your tenants, owners, or vendors via email, text, voice message, or the tenant portal.
- Edit or Delete an Announcement From the Tenant PortalEdit an announcement's visibility on the tenant portal, or remove it entirely, using the Edit Tenant Portal Display window.