DoorLoop

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Katie Wilson

Learn how to use DoorLoop, upgrade your plan, manage your account, and much more.

How to Use DoorLoop

The first step towards using DoorLoop is to enter your default company information.

Update Your Company Information

Tell DoorLoop when you want to officially launch DoorLoop to your tenants and start collecting rent.

Choose the Account Launch Date

Set Your Region and Currency Settings

Choose the month when your fiscal year starts and whether DoorLoop should default to Cash or Accrual accounting.

Set Your Default Account Preferences in DoorLoop

Change your tenant portal website URL to match your company.

Customize Your DoorLoop URL

DoorLoop is easy to navigate and you'll be a pro in no time.

Learn How to Navigate DoorLoop

Aquí les mostramos cómo pueden configurar su navegador para traducir DoorLoop en Espanol automáticamente.

Utilice DoorLoop en español

Global Search is useful when finding specific items in DoorLoop, but know it's limitations.

Search DoorLoop Using Global Search

Logging into DoorLoop is simple and now includes a Google SSO option.

Log Into Your DoorLoop Account

Know whether or not the action you performed was successful or not

Success Toaster Overview

Have a new email address and need to change your login email? Here's how.

Change Your Login Email

Sometimes you forget your password or need to change it.

Reset or Change Your Password

Here's what you need to do if you plan on transferring ownership of your DoorLoop account to another

Transfer Ownership of Your DoorLoop Account

Learn about all the items you can no print from within DoorLoop.

Printable Items in DoorLoop

This glossary provides clear definitions of key terms to help you get the most out of DoorLoop and manage your properties with confidence.

Glossary of Common Terms

Get the DoorLoop app to enhance your mobile experience.

Download the DoorLoop App on iOS and Android

DoorLoop Basics and General Settings

Arrange your widgets in the way most helpful to you.

Move and Arrange Widgets on Your Dashboard

Change your dashboard to remove information you don't need.

Remove Widgets From Your Dashboard

Access information useful on your overview page by adding widgets.

Add Widgets to Your Dashboard

Use the "View As" functionality to review what your created users see on the dashboard.

View the Overview Dashboard as a Different User

How to view information for specific properties on your dashboard.

View Your Dashboard by Property or Portfolio

Use widgets to access information faster and save yourself time.

Click on Widgets to View Details

Alfredo Ponce De Leon

Set Up Your Dashboard and Widgets

What happens when you exceed the number of units for your plan.

Automatic Unit Count Plan Upgrade

Control your subscription by upgrading your plan to access more features.

Upgrade Your Subscription Plan

Control your subscription by adding or removing units at any time.

Update Your Subscription Plan Unit Count

Check your subscription payment dates and amounts.

View Your Subscription Payment Details

Change or update the payment method associated with your DoorLoop subscription.

Update Your Subscription Payment Method Information

On top of your subscription fee, there are some additional fees for certain features associated with DoorLoop.

Additional Fees Associated With DoorLoop

Features not included in the Starter plan

Starter Plan Limitations

Pro Plan Limitations

Reactivate Your DoorLoop Subscription

DoorLoop is required to collect sales tax in certain states. This is based on the billing address of your subscription.

Why DoorLoop Collects Sales Tax

Decide who covers online payment fees for ACH and Card payments.

Set Up Online Payment Fees

Easily view your subscription payment invoices directly from DoorLoop.

View Your Subscription Invoice History

How much do tenants need to pay when making payments through DoorLoop?

Tenant Platform Fees on the Portal

Payment and Subscription Information

Want to have a solid handle on your tasks? DoorLoop is here to help.

(Archived) Tasks, Maintenance Requests, and Work Orders Overview

Create a Task

Keep everyone in the loop—and on the same page.

Update a Task

Edit a Task

Delete a Task

Create a Recurring Task

Save time by duplicating what already works.

Duplicate a Recurring Task or Recurring Work Order

Keep recurring tasks running like clockwork.

Edit or Delete Recurring Tasks

Create a Work Order

Update a Work Order

Keep work orders moving—and everyone in the loop.

Edit a Work Order

Create a Recurring Work Order

Update scheduled recurring work orders when your workflow changes.

Edit or Delete a Recurring Work Order

Tenant requests, also known as maintenance requests, can be recorded in DoorLoop manually if they weren't recorded by the tenant.

Create a Tenant Request (Maintenance Request)

Post updates on tenant requests so your tenants will know the status of their inquiries.

Update a Tenant Requests (Maintenance Request) and Notify Tenants

Edit Tenant Requests if any changes need to by made.

Edit a Tenant Request (Maintenance Request)

You can create work orders directly from a tenant request as a subtask, keeping these tasks linked.

Create a Work Order From a Tenant Request as a Subtask

Owner requests can be created and recorded manually in DoorLoop. Here's how.

Create an Owner Request

Update and edit an Owner Request so everyone stays in the loop.

Update an Owner Request

Edit Owner Requests if any changes need to by made.

Edit an Owner Request

Not receiving notifications from tasks or work orders? Make sure you have this enabled.

Enable Notifications for Tasks and Work Orders

Archive old tasks, work orders, and requests

Archive a Task, Work Order, Tenant Request, or Owner Request

If the maintenance team cannot see tasks or work order details, you will need to make some adjustments to their user roles.

Tasks and Work Orders Not Appearing for Maintenance Team

Enmanuel Alvarez

Track maintenance, requests, or any workflow management you need!

Tasks and Maintenance

How to create and change Notes in DoorLoop.

Add and Edit Notes

Learn how to link notes with categories to help you keep track of them.

Manage Your Note Tags

You can view all your notes that have been uploaded anywhere in DoorLoop in the All Notes section.

View All Notes

Notes

DoorLoop Calendar Overview

DoorLoop Calendar - Occupancy Overview

DoorLoop Calendar - Subscribe to Calendar

Stay organized each day with DoorLoop Calendar

DoorLoop Calendar

With custom fields, you can track any vital information related to your operations that isn't a standard part of DoorLoop.

Set Up Custom Fields

Manage your custom fields to help you keep track of any vital information related to your operations that isn't a standard part of DoorLoop.

Manage Your Custom Fields

Custom Fields

Learn about how DoorLoop Secures your data.

DoorLoop Security Features

Increase your account security by using Two-Factor Authentication (2FA/MFA) through SMS text messaging.

Enable Two-Factor Authentication for SMS

How DoorLoop Secures Your Data

Chat With Our Customer Support Team for Technical Issues

Learn how to grant DoorLoop Support Agents technician access to your account so we can assist you.

Enable Technician Access

Quick Steps to Print or Download Help Articles.

Print Help Center Articles

Find answers to many of your questions, 24/7 by speaking with Gary, our Online Support Assistant.

Meet Gary, DoorLoop's 24/7 Online Support Assistant

DoorLoop provides many free resources for property managers. Here's where to find them.

DoorLoop Resources for Property Managers

Learn how to access, download, and view DoorLoop Resources.

Access and Download DoorLoop Resources, Forms, & Templates

Access our Help Center, DoorLoops library of support documents, and learning material.

Access the DoorLoop Help Center

There are some issues you might encounter with DoorLoop that can be fixed by simply clearing your browser's cache and cookies.

Troubleshoot Browser Related Issues by Clearing Your Browser Cache

Support

AI Assistant Agent Overview

Get the most out of DoorLoop's AI Assistant by learning how to craft effective prompts.

AI Assistant Tips & Tricks - How to Use AI Effectively

DoorLoop AI Assistant goes beyond automation—saving you time, boosting insight, and making smart decisions automatic.

AI Assistant Package Overview

Transform complex financial data into plain-language insights you—and your owners—can act on immediately.

AI Assistant Provides AI Insights For Reports

AI support that keeps communication sharp.

AI Assistant in the Communication Center

Tenants get instant answers, your team gets fewer distractions—and everyone gets time back.

How the Tenant Uses the AI Assistant in the Tenant Portal

AI-powered descriptions that sound professional, without the effort.

AI Assistant in the Unit Listings Wizard

AI Assistant

Contact Us

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Pricing

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Calculators

Integrations

Referral Program

Checklists

Awards

Become an Affiliate

Definitions

Laws

Forms

Associations

Company

Resources

Find answers and get help from Intercom Support and Community Experts

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