Go to DoorLoop
All Collections
Managing Your Subscription
Managing Your Subscription
Upgrade your plan, change your payment credit card, grant us technician access, and much more.
14 articles in this collection
Written by
Hans Batista,
Nolan Hofstee,
and
Samuel Huang
Plan Differences
Starter Plan Limitations
Features not included in the Starter plan
Written by
Samuel Huang
Updated over a week ago
Upgrading and Adding Units
Automatic Plan Upgrade
What happens when you exceed the number of units for your plan.
Written by
Nolan Hofstee
Updated over a week ago
How do I upgrade my plan?
Control your subscription by upgrading to access more features.
Written by
Nolan Hofstee
Updated over a week ago
How do I add more Units to my subscription?
Control your subscription by adding or removing units at any time.
Written by
Nolan Hofstee
Updated over a week ago
How Do I Make Units Inactive?
Make unused units inactive so they don't count against your subscription.
Written by
Samuel Huang
Updated over a week ago
Payment Information
How do I change my credit card?
Written by
Hans Batista
Updated over a week ago
How do I view my previous invoices and payments?
Check your subscription payment dates and amounts.
Written by
Hans Batista
Updated over a week ago
FAQ
How do I allow technician access?
Learn how to grant DoorLoop support technician access to your account so we can assist you.
Written by
Samuel Huang
Updated over a week ago
How do I disable Two-Factor Authentication?
Turn off Two-Factor Authentication, which is on by default for better security.
Written by
Samuel Huang
Updated over a week ago
How do I change account owners?
What to do when you need another user to take over control of your DoorLoop account.
Written by
Nolan Hofstee
Updated over a week ago
If I cancel, will I lose my information?
Find what happens to your information when you cancel your subscription.
Written by
Hans Batista
Updated over a week ago
Can I put my account on hold?
Written by
Hans Batista
Updated over a week ago
How do I cancel my plan?
What to do when you need to cancel your plan.
Written by
Hans Batista
Updated over a week ago
How do I export my information?
Download your report data from DoorLoop.
Written by
Hans Batista
Updated over a week ago