Managing Your Subscription

Upgrade your plan, change your payment credit card, grant us technician access, and much more.

14 articles in this collection
Written by Hans Batista, Nolan Hofstee, and Samuel Huang

Plan Differences

Starter Plan Limitations

Features not included in the Starter plan

Written by Samuel Huang
Updated over a week ago

Upgrading and Adding Units

Automatic Plan Upgrade

What happens when you exceed the number of units for your plan.

Written by Nolan Hofstee
Updated over a week ago

How do I upgrade my plan?

Control your subscription by upgrading to access more features.

Written by Nolan Hofstee
Updated over a week ago

How do I add more Units to my subscription?

Control your subscription by adding or removing units at any time.

Written by Nolan Hofstee
Updated over a week ago

How Do I Make Units Inactive?

Make unused units inactive so they don't count against your subscription.

Written by Samuel Huang
Updated over a week ago

Payment Information

How do I change my credit card?

Written by Hans Batista
Updated over a week ago

How do I view my previous invoices and payments?

Check your subscription payment dates and amounts.

Written by Hans Batista
Updated over a week ago

FAQ

How do I allow technician access?

Learn how to grant DoorLoop support technician access to your account so we can assist you.

Written by Samuel Huang
Updated over a week ago

How do I disable Two-Factor Authentication?

Turn off Two-Factor Authentication, which is on by default for better security.

Written by Samuel Huang
Updated over a week ago

How do I change account owners?

What to do when you need another user to take over control of your DoorLoop account.

Written by Nolan Hofstee
Updated over a week ago

If I cancel, will I lose my information?

Find what happens to your information when you cancel your subscription.

Written by Hans Batista
Updated over a week ago

Can I put my account on hold?

Written by Hans Batista
Updated over a week ago

How do I cancel my plan?

What to do when you need to cancel your plan.

Written by Hans Batista
Updated over a week ago

How do I export my information?

Download your report data from DoorLoop.

Written by Hans Batista
Updated over a week ago