Tenant Management
View and manage tenant profiles, contact info, portal access, and history across all active leases.
By Samuel1 author10 articles
- View and Edit Tenant InformationView and edit a tenant's contact info, emergency contacts, address, and portal access in DoorLoop from their profile page.
- Edit Tenant Email, Phone Number, and Login InformationUpdate a tenant's email, phone number, or portal login info in DoorLoop from the Edit Tenant window or directly on the Tenants page.
- Delete a TenantDelete a tenant in DoorLoop by first deleting their lease and transactions, then deleting them as a prospect — or make the lease inactive instead.
- Add and Manage Tenant Insurance Policy InformationAdd, edit, or delete a tenant's renters insurance policy information on a lease in DoorLoop, including provider, policy number, and coverage.
- Fix Email Notification Issues for TenantsFix email notification issues for tenants in DoorLoop — check notification settings, spam filters, or server-side email blocks.
- Enable Email and Push Notifications for Tenant Requests (Maintenance Requests) ReceivedEnable email and push notifications in DoorLoop so you're alerted whenever a tenant submits a request or maintenance issue.
- Help Your Tenants Manually Verify Their Bank Account on the Tenant Portalhttps://support.doorloop.com/en/articles/8103002-how-to-manually-verify-your-bank-account-on-the-tenant-portal
- Send a Document or File to a TenantSend a document or file to a tenant in DoorLoop — as a portal announcement, email, lease transaction attachment, or shared file.
- Set Up and View Tenant RequestsSet up tenant requests in DoorLoop so tenants can submit maintenance issues online, with auto-assignment, notifications, and update tracking.
- Enable Viewing of Uploaded Files on the Tenant PortalBefore you can share a file upload with a tenant on their portal, you need to make sure that viewing file uploads is enabled for them.