When a tenant's payment is declined or rejected, it means their bank has decided not to honor the transaction — not DoorLoop or Stripe.
Common Causes
Incorrect billing information — Wrong address, account number, or card details
Insufficient funds — The account doesn't have enough to cover the payment
Bank-level restriction — The bank is blocking the transaction for security or policy reasons
What To Do
Ask the tenant to double-check their billing address and payment method details
If the information is correct, have the tenant contact their bank to ask why the transaction was rejected
The tenant can also try a different payment method
Ultimately, it is the tenant's responsibility to resolve payment declines with their bank.