Overview
By default, outgoing payment fees in DoorLoop (e.g., $1.00 for digital payments, $1.79 for physical checks, $25 for returns, $35 for chargebacks) are charged to the property the payment came from and appear on the owner statement. With the Outgoing Payment Fees settings, you can choose to absorb these fees yourself instead — they're billed directly to your DoorLoop subscription via a prepaid balance that auto-tops up, and no journal entry is created against the property.
You can set this as a company-wide default, and — for property-billed fees — you can redirect the journal entry to a specific property (for example, your "management company" property).
Note: Fee absorption is billed through your existing DoorLoop subscription (Stripe Billing). If your subscription isn't active, fees fall back to being billed to the property. Outgoing payment fees are billed in $25 increments. A $25 balance is charged initially, and fees for each outgoing payment are deducted from that balance. When the balance is depleted, another $25 balance is automatically added, as needed.
The Steps
To set up who covers outgoing payment fees, click Settings on the main menu. Then under the Company Defaults section, click Fees Settings.
From the Fees settings page, click the Outgoing Payment Fee tab. Then, adjust the following settings:
Who pays the fee — Choose who pays the outgoing payment fees, which applies to every outgoing payout you send.
The property owner pays the fee — Fees are charged to the property owner and appear on the owner statement (default behavior).
My company absorbs the fee — Fees are absorbed by your management company.
Default property — When the fees are billed, a not tied to a specific property, then this is the property that will be billed — such as a business property.
Click Save Changes to finish.
Your company default is now set for how outgoing payment fees are billed.
Confirm the Fee Payer When Sending a Payment
Whenever you send an outgoing payment, DoorLoop shows you exactly where the processing fee will be billed.
Start an outgoing payment as you normally would (for example, an owner distribution, vendor bill payment, or tenant refund).
Click Send Payment. The send confirmation dialog will display the Processing Fee along with the resolved fee payer — for example:
Processing Fee: $1.00 — billed to Sunset Apartments, or
Processing Fee: $1.00 — billed to your subscription
Review the fee payer, then click Confirm to send the payment.
The fee is billed to whichever party you confirmed before the payment is sent.
Note: Return ($25) and chargeback ($35) fees follow the same rule as the original outgoing payment. If the original payment was absorbed, the failure fee is also absorbed.